Overview

The Practical Art of Health Center Operations (PAHCO) Workshop is a foundational training designed for front desk and operations leaders who are ready to strengthen their skills and confidence in managing the daily functions of a health center. This two-day virtual program provides a practical grounding in the essentials of operational leadership, giving participants the tools to guide their teams, streamline processes, and support compliance with HRSA requirements. 

More than just operational know-how, PAHCO emphasizes how strong management practices directly shape the patient experience and the overall delivery of care. By building consistent habits, fostering teamwork, and developing people-focused leadership, participants will leave better prepared to create an environment where staff feel supported and patients receive timely, high-quality care. 

Registration cut-off: November 28, 2025

Who Should Attend

• Practice administrators and operations managers
• Support staff and front desk leaders
• Community health center managers and team leads
• C-Suite Professionals

This training will provide Continuing Education Units (CEUs), and American College of Healthcare Executives (ACHE) credits.

Learning Objectives

By the end of this two-day training, the participants will be able to:

• Identify practical strategies to adjust front desk workflows and policies so staff can more easily respond to patient needs in a supportive, patient-centered way.
• Oversee compliant sliding fee workflows at the front desk and ensure consistent application across encounters.
• Explain the role of front desk and practice managers in demonstrating HRSA compliance readiness.
• Run a 10-minute daily huddle that aligns the team, reduces delays, and prepares for peak times.
• Define the key Operational Metrics used in health centers to drive data-driven decisions.
• Identify opportunities to encourage staff development, support succession planning, and improve retention.

Faculty

• Amanda Laramie, COO, Trainer, Coach, Coleman Associates
• Adrienne Mann, CInO, Coleman Associates
• Jennifer Genua-McDaniel, CHCEF, Chief Executive Officer, Genua Consulting
• Shannon Nielson, MHA, PCMH-CCE, Principal Consultant & Owner, CURIS
• Tina Adamson, Chief Human Resources Officer, The Primary Health Network

Pricing Information

• $199 (no early bird or member/non-member rates)

Mastering the COO Mindset

The Chief Operating Officer (COO) Core Competencies outline the key domains, skills, and behaviors needed to be an effective health center COO, adapted from national executive standards to fit the health center environment. They are a practical guide for current COOs to strengthen their leadership and for operations professionals who want to build the skills to step into the COO role.

This training will focus on the following COO Core Competencies:

• Operations Management – Level 3
• Human Resource Management – Level 2
• Communication & Relationship Management – Level 2

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This program is supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) as part of an award totaling $6,625,000 with 0 percentage financed with non-governmental sources. The contents are those of the author(s) and do not necessarily represent the official views of, nor an endorsement, by HRSA, HHS, or the U.S. Government. For more information, please visit HRSA.gov.