not receiving log in email and reset password email

[Ali120]

Plan

Premium

Country

Device

phone and desktop

Operating System

Android, web player

My Question or Issue

i'm trying to login with my email to a new device. i don't remember setting a password and used code or link sent to my email to login. now when i try to login with out password it says that it sent an email but it's not in any folder. when i try to reset my password it says it sent an email and it not there again

[ribezaz]

Hey, how's it going? Welcome to the Spotify Community!

Could you check all your filtered folders, as well as your inbox, for the password reset email? It might have ended up somewhere there. Otherwise, it's worth trying to reset your password again in an incognito/private window. You can also try using a different browser or device (if you used a computer before, try your phone to see if it works).

It's also possible you've made too many requests. For security reasons, you can only request a password reset once every few hours, so wait a while and try again later.

Keep me updated!

Cheers,
ribezaz

[Ali120]

Still not able to sign in, i receive emails with log in codes but no emails with login links

[Dessi]

Hey @Ali120,

Thanks for the reply!

Since you're not receiving any password reset or login emails when using your email address, it's worth trying with your username instead here. It's indeed possible to log in without a password as you mentioned, but the way to do that is by receiving an email to confirm this action. You did also say that you receive codes so can you let us know if they work? They should be valid for 20 minutes.

If this still persists afterwards, there might be something wrong with the email domain and that it's preventing you from receiving password reset or login emails so you can also try updating your email address to a different one from your profile page if you're still logged in your account on a different device.

Let us know how it goes.