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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

2451 Views

0 replies

4 likes

  • 2451 Views
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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

155735 Views

83 replies

27 likes

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  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

adrienpastel

Newbie

150656 Views

295 replies

22 likes

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  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

11509 Views

1 replies

6 likes

  • 11509 Views
  • 1 replies
  • 6 likes

Superuser Contribution Cover art and Artist being different then how it shows in the playlist..

PlanFreeCountryUnited StatesOperating SystemWindows 11⌁⌁⌁⌁⌁⌁⌁⌁⌁⌁⌁⌁⌁⌁⌁⌁⌁⌁⌁⌁⌁⌁⌁⌁⌁⌁⌁⌁⌁⌁My Question or IssueWhen I play a certain song, the song art and the artist is different on the now playing menu then where I click it to play. Is this supposed to be...

Regular

Plan Free Country United States Operating System Windows 11 ⌁⌁⌁⌁⌁⌁⌁⌁⌁⌁⌁⌁⌁⌁⌁⌁⌁⌁⌁⌁⌁⌁⌁⌁⌁⌁⌁⌁⌁⌁ My Question or Issue When I play a certain song, the song art and the artist is different on...

Joan

Moderator

634 Views

5 replies

0 likes

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Stop the sync between devices

I want to prevent Spotify synchronizing between the devices I use. When I'm in the office of in the car I like to listen to certain songs, but while I'm at home on my desktop I want to listen to different sort of music.Please do not suggest use playl...

Casual Listener

I want to prevent Spotify synchronizing between the devices I use. When I'm in the office of in the car I like to listen to certain songs, but while I'm at home on my desktop I want to listen to diff...

Richard_Bartonicek

Casual Listener

549 Views

3 replies

1 likes

Device Sync
  • 549 Views
  • 3 replies
  • 1 likes

Libary wont load

Hey there spotify community, first time talking here, im currently having issues where my library wont show any of my playlists currently, ive logged in and out, hard refreshed spotify and anything else i could find online. all i got there is audio f...

Newbie

Hey there spotify community, first time talking here, im currently having issues where my library wont show any of my playlists currently, ive logged in and out, hard refreshed spotify and anything e...

Amay

Spotify Star

1561 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution Updated Spotify and now all art is gone.

PlanPremiumCountryPhilippinesDeviceDesktopOperating SystemWindows 11 Pro Updated My Question or IssueHello, I updated my Spotify app and now all the art and artist thumbnails are missing. My other Spotify devices such as Android and Mac work. I have ...

Casual Listener

Plan Premium Country Philippines Device Desktop Operating System Windows 11 Pro Updated   My Question or Issue Hello,   I updated my Spotify app and now all the art and artist t...

alaricpc1

Casual Listener

668 Views

4 replies

0 likes

  • 668 Views
  • 4 replies
  • 0 likes

Superuser Contribution The mix tool is stuck on some playlists, can't be removed

Plan - Premium Country - UK Device - Acer laptop Operating System - windows 11 My Question or Issue For playlists that I was trying out the new mix tool on, it's stuck and can't be removed. For playlists that I wasn't using the new tool on, the mix o...

Regular

Plan - Premium Country - UK  Device - Acer laptop Operating System - windows 11 My Question or Issue   For playlists that I was trying out the new mix tool on, it's stuck and ca...

Ivelina

Moderator

1754 Views

15 replies

4 likes

  • 1754 Views
  • 15 replies
  • 4 likes

Superuser Contribution all playlist showing this content is not available

PlanPremiumCountryIndiaDeviceDesktopOperating SystemWindows 11 Pro 25H2 My Question or IssueAll playlists showing this content are not available. It's a major issue, as it's not even allowing me to play any song from an artist or playlist.

Casual Listener

Plan Premium Country India Device Desktop Operating System Windows 11 Pro 25H2   My Question or Issue All playlists showing this content are not available. It's a major issue, as it's ...

MihailY

Moderator

750 Views

5 replies

0 likes

  • 750 Views
  • 5 replies
  • 0 likes

Cant play songs, app unresponsive

PlanPremium CountryUKDeviceWindows 11 My Question or IssueWas working fine, but this morning spotify started crashing and now won't play any songs. Controls are blanked out. It does keep opening more spotify windows. Will work for a min after restart...

Newbie

Plan Premium  Country UK Device Windows 11   My Question or Issue Was working fine, but this morning spotify started crashing and now won't play any songs. Controls are blanked out....

ribezaz

Spotify Star

649 Views

1 replies

1 likes

  • 649 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify lags ONLY Roblox

PlanPremiumCountryGermanyDevicePC144hz, 1080p MonitorOperating SystemWindows 10 My Question or IssueWhenever i play music while im playing Roblox, my Refresh Rate suddenly just goes down. I checked already and its not my FPS, it is what i first suspe...

Casual Listener

Plan Premium Country Germany Device PC 144hz, 1080p Monitor Operating System Windows 10   My Question or Issue Whenever i play music while im playing Roblox, my Refresh Rate suddenly ...

AlejaR

Moderator

995 Views

7 replies

0 likes

  • 995 Views
  • 7 replies
  • 0 likes

Superuser Contribution Volume gets put to max randomly.

This happens whenever I open spotify, the first song always starts at max volume. It also happens randomly or whenever I play a song from my local files.

Visitor

This happens whenever I open spotify, the first song always starts at max volume. It also happens randomly or whenever I play a song from my local files. 

Dessi

Moderator

670 Views

1 replies

0 likes

  • 670 Views
  • 1 replies
  • 0 likes

Superuser Contribution Automatically minimizing Spotify when I log in on PC doesn't work. How do I fix this problem?

SpotifyFreeCountryNetherlandsDeviceDell Latitude NotebookOSWindows 11 25H2 I've tried many solutions, but none have worked so far.- Disabled and enabled "minimize" in settings.- I disabled Hardware Acceleration in settings.- I reset Spotify data.- I ...

Newbie

Spotify Free Country Netherlands Device Dell Latitude Notebook OS Windows 11 25H2   I've tried many solutions, but none have worked so far. - Disabled and enabled "minimize" in setti...

Novy

Moderator

782 Views

1 replies

0 likes

  • 782 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify sync/connection problem

PlanPremiumCountryGermanyDeviceASUS G16 Gaming LaptopOperating SystemWindows 11 Home V 24H2My Question or IssueI use spotify on my Android phone, desktop PC at home and a laptop. Whenever I'm not at home I'm using a mobile 5G router for internet on m...

Casual Listener

Plan Premium Country Germany Device ASUS G16 Gaming Laptop Operating System Windows 11 Home V 24H2 My Question or Issue I use spotify on my Android phone, desktop PC at home and a lapto...

MihailY

Moderator

906 Views

5 replies

0 likes

  • 906 Views
  • 5 replies
  • 0 likes

Superuser Contribution App on Windows not starting

PlanPremiumCountryBrazilDevice(Computer)Operating System(Windows 10) My Question or IssueFor the past couple of months, Spotify has stopped working on my PC (Windows). The app simply won’t open.I’ve tried completely uninstalling Spotify — including d...

Casual Listener

Plan Premium Country Brazil Device (Computer) Operating System (Windows 10)   My Question or Issue For the past couple of months, Spotify has stopped working on my PC (Windows). The ap...

Foolrest

Newbie

1143 Views

9 replies

0 likes

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  • 9 replies
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Superuser Contribution Unable to Disable Smart Shuffle

PlanFreeCountryUSADeviceLaptopOperating SystemWindows 10 My Question or IssueIn one of my playlists, the smart shuffle mode can not turn off. The icon is green and when I click on it, it loads and turns itself back on. I do NOT want the smart shuffle...

Visitor

Plan Free Country USA Device Laptop Operating System Windows 10   My Question or Issue In one of my playlists, the smart shuffle mode can not turn off. The icon is green and when I cli...

AlejaR

Moderator

895 Views

1 replies

0 likes

  • 895 Views
  • 1 replies
  • 0 likes

Spotify can't play this right now

PlanPremiumCountryItalyDeviceLaptop AsusOperating SystemWindows 10 My Question or IssueWhen using the Windows Spotify application, the error, "Spotify can't play this right now. If you have the file on your computer you can import it"

Casual Listener

Plan Premium Country Italy Device Laptop Asus Operating System Windows 10   My Question or Issue When using the Windows Spotify application, the error, "Spotify can't play this right n...

Megaantony00

Casual Listener

1286 Views

4 replies

0 likes

can't
NOW
Play
right
Spotify
this
  • 1286 Views
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  • 0 likes

Queue keeps changing - adding banned songs and generally being a fxcking menace

DeviceWindowsOperating SystemWindows My Question or IssueAs stated - the queue keeps changing, so the next song played isn't the one in the queue. I can remove a song only to have it come back to the queue in a new place. I've done this 10 times stra...

Roadie

Device Windows Operating System Windows   My Question or Issue As stated - the queue keeps changing, so the next song played isn't the one in the queue. I can remove a song only to have it...

12138189748

Casual Listener

865 Views

2 replies

0 likes

  • 865 Views
  • 2 replies
  • 0 likes

moving to a new laptop

Have we ever got a solution to move all of our off-line music and settings to a new computer, I have over 50GB of songs

Visitor

Have we ever got a solution to move all of our off-line music and settings to a new computer, I have over 50GB of songs    

Billy-J

Spotify Star

802 Views

1 replies

0 likes

  • 802 Views
  • 1 replies
  • 0 likes

Superuser Contribution Shuffling Music Off The Web Browser Of Spotify

PlanPremiumCountryUnited Kingdom Device(Windows PC)Operating System(Windows 10) My Question or IssueSo for no reason at all, shuffling music from specific artists on Spotify off the web browser directly has now suddenly stopped including every song f...

Casual Listener

Plan Premium Country United Kingdom   Device (Windows PC) Operating System (Windows 10)   My Question or Issue So for no reason at all, shuffling music from specific artists on S...

Joan

Moderator

964 Views

6 replies

1 likes

  • 964 Views
  • 6 replies
  • 1 likes

guys i need help

ok so i got dis **bleep** ah thing whenevr i try to login to ma acc on ma laptop n it says ''pair ur Spotify acc!!'' **bleep** naw **bleep** i dont wanna**bleep**...but even if i close n open/ log out n log in IT STILL DOESNT WORK n its like i didnt ...

Visitor

ok so i got dis **bleep** ah thing whenevr i try to login to ma acc on ma laptop n it says ''pair ur Spotify acc!!'' **bleep** naw **bleep** i dont wanna**bleep**...but even if i close n open/ log ou...

Billy-J

Spotify Star

1013 Views

1 replies

0 likes

  • 1013 Views
  • 1 replies
  • 0 likes

Superuser Contribution [BUG][HELP]How do I change the update json to update correctly?

PlanPremiumCountry DeviceDesktopOperating SystemWindows 11 My Question or IssueMy update.json reads:{"update_path":"C:\\Users\\Username\\AppData\\Local\\Spotify\\Update\\spotify_installer-1.2.74.477.g3be53afe-1297.exe","version_from":"1.2.73.474","ve...

Roadie

Plan Premium Country   Device Desktop Operating System Windows 11   My Question or Issue My update.json reads: {"update_path":"C:\\Users\\Username\\AppData\\Local\\Spotify\\Updat...

thezombiekillr9

Roadie

888 Views

2 replies

0 likes

bug
Help
Update
windows 11
  • 888 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify App will play no music on Windows 11

PlanPremiumCountryUSADeviceDELL Operating SystemWindows 11 My Question or IssueMy downloaded app will not play any music (streams) at all. I can play from the website with no issues. I have uninstalled, reinstalled, reloaded windows, checked for driv...

Casual Listener

Plan Premium Country USA Device DELL  Operating System Windows 11   My Question or Issue My downloaded app will not play any music (streams) at all.  I can play from the we...

Yordan

Moderator

931 Views

1 replies

0 likes

  • 931 Views
  • 1 replies
  • 0 likes