I can't clear Cache or remove downloads

 

Plan

Premium

Country

UK

Device

iPhone 8

Operating System

iOS 10

 

My Question or Issue

Hi, When I tap 'Clear Cache' it doesn't and when I tap 'Remove all downloads, it doesn't work either. I've tried deleting the app, rebooting my iphone and re-downloading the app but it does nothing. I need to clear space.

Thanks for your help,
Ann