Manage your Family plan section empty/blank

We are receiving reports from users mentioning that they're unable to manage Family plans and change members through the website since the page is not loading correctly.

Hey folks,

 

We're happy to say that this is fixed. If you're still having issues, make sure to post a new thread in the relevant help board here.

 

Thanks!

 

Comments
Newbie

whatever Spotify is doing its irritating I also have same problem can't add or change family members etc this is on my phone and Mac pc Spotify sort it instead of giving stupid answers!

Newbie

When I click to 'Manage your family plan' it shows the Title and paragraph... Here you can update your home address, invite or remove members, and control access to explicit music... But then underneath is just a big black space of nothing. The content has been removed from the page. I've looked on the inspector and something is out of whack with the CSS.

Newbie

I had this exact issue earlier, under 'manage members' nothing would pop up for me to edit. I was trying to do it on a Safari browser but found when I switched to chrome there was no problems. Possibly try switching browsers to see if anything is different, or even switching devices from a phone to a laptop 🙂

Moderator
Moderator
Status changed to: Under investigation

Hey,

 

This is being looked into. If you’re experiencing this issue, make sure to click +VOTE and Subscribe to the thread to be notified of any developments.

 

In the meantime, feel free to try using an incognito window or a different browser.

 

Cheers,

Newbie

Me sucede lo mismo. Elimine al miembro que no le funcionaba y cuando quiero agregarlo nuevamente no me permite generar enlace de invitación, pese a tener un miembro disponible en mi plan. Necesito solucionarlo. Agradezco información. Gracias!

Newbie

Lo estoy haciendo desde Chrome y tampoco funciona

Newbie

I’m experiencing this issue on Safari. I’ve tried clearing my website data and accessing it on private mode, so it’s not a caching issue. Hopefully Spotify resolves it quickly!

Newbie

Is not working in Safari (v 26.0 ) but it is working in Chrome (v. 140.0.7339.133)

Visitor

Same ….i’m the owner of the account and the page is empty.  I tried with safari, chrome and Firefox browser and i cant see or change members of my account. Help!

Newbie

I have tried different browsers with no luck! Still not able to invite family members 

Visitor

Hi community, I am connected to my Family Premium Account as admin, I would like to manage de "family members" but when I click to "Manage members" in my account I have a black screen with no informations. It looks to be a bugg, but no way to contact Spotify to ask for help. Did anyone face something similar and know how to access that section another way or to debug ? I try via phone and on my Mac Labtop via Safari browser. It's the only section empty, all the other account section in the menu works perfectly. Tks in advance for the help and advices

Newbie

Hi! My android widget stays blank instead of showing the album color, I only see the boring white of my screen instead of the album color, I know it's not a serious problem but please, fix it

Newbie

I am unable to change my country of origin after changing my bank details. This is preventing me from being able to join my family plan. 

 

How on earth am I meant to speak to someone at Spotify to help resolve this? 

Newbie

I can't update my credit card info, which is set to expire. There's no option to 'manage my plan'

Newbie

Tengo el mismo problema, es la primera vez que me pasa podía eliminar y agregar sin problemas pero en esta última actualización ya no pude agregar envío la invitación y le sale que no coincide la dirección y ya lo intento con varios navegadores y en modo incógnito y no puede agregarse, lo intenté desde una cuenta nueva y lo mismo no se pudo agregar pero ahora sale "hubo un problema"

Moderator
Moderator
Status changed to: Fixed

Hey folks,

 

We're happy to say that this is fixed. If you're still having issues, make sure to post a new thread in the relevant help board here.

 

Thanks!