HCTec

🎉 Grateful, Connected, and Celebrating Yesterday evening, Drew Seyfried with HCTec had the privilege of attending the annual HIMSS Georgia Chapter (GA HIMSS/ACHE of Georgia) Holiday Networking & Sponsor Appreciation Event at Lake Lanier Islands Resort Lodge. It was a fantastic evening of reconnecting with colleagues and industry peers, and a great reminder of how collaboration fuels innovation in healthcare technology. This annual gathering is an important opportunity to connect with healthcare IT and management leaders across the state, celebrate shared accomplishments, and acknowledge the sponsors and volunteers who make these events possible. As we reflect on the successes of the past year, we’re energized for what’s ahead. The relationships and conversations will help drive meaningful impact in 2026 and beyond. #HealthcareIT #HIMSS #Networking #HCTec #Collaboration #LakeLanier #HolidayEvent

In the fast-paced environment of a call center, Michelle J. is a true standout. Her exceptional people skills consistently turn routine customer interactions into memorable experiences. She listens attentively, communicates clearly, and adapts her approach to meet each caller’s needs. With empathy and patience, and a unique ability to connect on a human level, Michelle resolves issues efficiently while making customers feel heard and valued. Michelle embodies HCTec’s core value of customer satisfaction by going above and beyond to ensure every interaction reflects our commitment to care, understanding, and excellence. In an industry where customer satisfaction is key, Michelle proves that strong interpersonal skills can transform a simple phone call into a lasting positive impression.

Imagine preparing for a major EHR upgrade… only to realize your internal teams don’t have the bandwidth to keep the project on track. Cue the missed milestones, clinician frustration, and workflow gaps that quickly put go-live at risk. That’s why having HCTec by your side is a must. HCTec brings certified EHR experts who stabilize timelines, align workflows, support activation, and ensure your clinicians are ready on day one. When implementation complexity grows, HCTec helps you deliver a smooth, confident go-live. Learn more: https://lnkd.in/gWpU7dsK

In healthcare IT, device security is more than a best practice—it’s a responsibility. And it starts with the people behind the screens. 💻🔒 At HCTec, our team receives structured cybersecurity and compliance training covering HIPAA, Privacy, Security, and Breach protocols. We reinforce this training regularly to ensure our agents and support teams stay aligned with the highest industry standards. This National Computer Security Day, we’re recognizing the people and processes that keep healthcare technology protected.

Happy Thanksgiving! 🦃💛 Today, we’re reflecting on how thankful we are for our staff, healthcare professionals, IT teams, and partners who work tirelessly to improve patient care, keep health systems running smoothly, and advance technology across the industry. From all of us at HCTec, we wish you and your families a happy and restful Thanksgiving.

#TestimonialTuesday 💬 When one of the largest not-for-profit health systems in the U.S. began their five-year Epic transformation, they trusted HCTec to lead the charge. With 8 major hospitals and 92 clinics, this regional rollout demanded precision, out-of-the-box solutions, and uninterrupted support. The project resulted in: ✔️ The designing, building, and implementation of 20 applications. ✔️ 90% resolution rate for high-priority Epic incidents. ✔️ Seamless performance during critical after-hours periods. The project stands as a model of how strategic collaboration and expert-led support can drive operational success.

HCTec is excited to celebrate a huge accomplishment for some members of our team. Last week, our fourth cohort successfully completed HCTec’s Accelerate leadership development program—a true cornerstone of our investment in people. #ourpeople #ourculture #leadership #healthcareIT #investinpeople

Reliable IT hardware is critical to keeping ambulatory clinics running smoothly. When devices fail, it can disrupt workflows, delay care, and ultimately impact patient safety. Proactive lifecycle management helps clinics stay secure, compliant, and cost-efficient, ensuring technology supports care, not hinders it. Read how HCTec helps clinics strengthen performance through strategic hardware lifecycle management: https://lnkd.in/gpQ4pRYv

Managing and optimizing complex EHR systems is no small feat. That’s why healthcare organizations nationwide rely on HCTec’s Application Managed Services for seamless, reliable EHR support. Our 150+ U.S.-based, Epic-certified analysts act as an extension of your IT team, delivering 24x7x365 support, streamlined application management, and measurable results. If you’re ready to enhance performance, reduce downtime, and deliver better patient experiences, explore our Application Managed Services here: https://lnkd.in/gYmbtpTv

Some of our HCTec team members are expanding their knowledge with the latest in AI agent assist technologies, digital Engagement, and workforce engagement at Five9 CS Summit 2025, taking place at the Gaylord Opryland Resort & Convention Center in Nashville, TN. #healthcareIT #networking #AI #agentassist #HCTec #patientsfirst