Intermedia Intelligent Communications

Looking for a reliable, business‑grade email solution? Intermedia’s Hosted Exchange delivers Microsoft-powered email, shared calendars, and contacts, all backed by a 99.999% uptime SLA. On top of that, you get: ✔️Advanced security with AI‑driven threat protection, encryption, and data‑loss prevention. ✔️ Flexible access via Outlook, web, and mobile ✔️ Enterprise-ready add-ons: email archiving 👉 Explore more: https://ow.ly/JwoG50XC8x2

How you manage customer interactions matters more than ever as AI reshapes expectations on both sides. 🤝 Unifying calls, chats, emails, and social messages into a single experience helps teams respond faster and more consistently. Add personalization at every touchpoint and analytics that highlight what customers need in real time, and you create a customer journey that feels seamless — not fragmented. The result? More efficient teams, happier customers, and a clearer path to growth. 📌 Read more here: https://ow.ly/qPAn50XC8hI

We just published a new blog breaking down 30 powerful VoIP features that help businesses cut costs, boost mobility, tighten security, and deliver a better customer experience. From advanced call routing and auto attendants to analytics, integrations, and mobile apps, these capabilities are built for the way teams work today — especially in hybrid environments. This post highlights 30 of them… but there’s a lot more behind the scenes. 🔍 Dive into the full blog here: https://ow.ly/b0JF50XC7Ru

If your organization runs on Microsoft Teams and wants a more complete, more seamless way to communicate - without extra complexity or licensing costs - Intermedia Unite for Microsoft Teams brings everything together in one place. Unite embeds business phone, SMS, voicemail, call recording, analytics, and business continuity capabilities directly inside the Teams interface - with no Microsoft Teams Phone license required. And because it’s part of Intermedia’s unified UC + CC platform, organizations can extend the experience even further with integrated Contact Center functionality for voice, chat, and other channels - all managed through the same Intermedia ecosystem. 📞 100+ enterprise-grade calling features inside Teams 💬 AI-powered unified communications and contact center in one platform 📊 Built-in call analytics and reporting 🔒 99.999% uptime SLAs and J.D. Power–certified technical support See how Unite enhances the Microsoft Teams experience while helping organizations simplify, scale, and support every customer interaction: https://ow.ly/pYIs50XBASG

We are honored and proud to share that Swati Patel, Sr. Channel Marketing Manager at Intermedia, has been named to CRN 2025 Channel Women on the Rise. 🙌 Swati’s recognition speaks volumes, it highlights her ability to blend marketing and sales strategies, her commitment to engaging partner accounts, and her relentless focus on execution. Please join us in congratulating Swati and all the 2025 honorees for their outstanding contributions! https://ow.ly/6KyS50XBsj1

Delivering great customer experiences doesn’t have to be complicated. Intermedia’s Contact Center solution brings voice, chat, SMS, and email together in one intelligent, cloud-based platform, helping teams respond faster, work smarter, and deliver consistent, high-quality service. No matter the size or type of your business. ✨ Key benefits include: • Omnichannel routing to match customers with the right representatives • Seamless integration with Intermedia Unite and leading CRMs • AI-powered insights and automation to improve productivity and customer satisfaction • Secure, reliable, and built to scale with your business Learn more: https://ow.ly/OzPB50XxI3S

🤖 Every business phone system should do more than just “work.” With Intermedia’s SIP Trunking, you can modernize your existing setup — keep your equipment, reduce long-distance/toll-free/ international charges, increase reliability, and scale as you grow. Why it matters: - Cost savings: move away from expensive per-line billing and leverage Internet-based calling. - Stronger resilience: built on enterprise-grade datacenters with automatic failover so calls aren’t missed in an outage. - Simple upgrade path: compatible with many existing phone systems — no massive overhaul required. If you’re thinking about modernization, switching carriers, or scaling your telephony, this is the time. Learn how Intermedia can help: https://ow.ly/zQWq50XxHX6

#SmallBusinessSaturday 🤝 Small businesses are at the heart of every community, and at Intermedia Intelligent Communications, we’re proud to support the entrepreneurs and teams who keep them running. This Small Business Saturday, we’re celebrating the resilience and innovation of small businesses everywhere, and highlighting how AI-driven communication tools are helping them do more with less. Here’s how our AI-driven and cloud-native solutions help small businesses thrive: ✅ Omnichannel Engagement: Manage voice, email, SMS, chat, and social media from a unified platform — so customer interactions are seamless and consistent. ✅ Intelligent Call Handling: Use automated call routing, IVR, and smart ACD (Automatic Call Distribution) to connect customers to the right person — in real-time. ✅ AI-Powered Analytics: Dashboards and reports deliver insights using AI to spot trends, sentiment, and opportunities — helping small teams make smarter decisions. To every small business owner: thank you for your impact, your innovation, and your dedication. We’re honored to support your journey. See how Intermedia supports small businesses: https://ow.ly/9tVx50XxHSE

In contact centers, every second matters. ⏱️ Improving Average Speed of Answer (ASA) isn’t just about adding headcount — it’s about operating smarter. With better visibility into performance, real-time analytics, and more intelligent workforce planning, teams can cut wait times, elevate customer satisfaction, and boost overall efficiency. As new tools and AI capabilities reshape contact center operations, the question isn’t if you should modernize — it’s how. Learn more: https://ow.ly/XTFL50XxHKJ