ServCollab

Jamin A, Gbadamosi G, Stoyanova-Bozhkova S (2024), "The ecosystem of disability inclusion in hospitality and tourism organisations: an integrative review and research agenda". International Journal of Contemporary Hospitality Management, Vol. 36 No. 13 pp. 38–56, doi: https://lnkd.in/gAvX9SFm Abstract: Purpose: This paper reviews the literature on disability inclusion (DI) in supply and demand chains of hospitality and tourism (H&T) organisations. The purpose of this study is to assess disability support and interventions within H&T organisations. Through the assessment, we identified gaps to recommend H&T scholars’ and practitioners’ knowledge of DI from new perspectives. Design/methodology/approach: An integrative review was conducted to examine the published evidence on DI in H&T organisations. This study used high-ranking H&T journals from the Scopus and Web of Science databases between 2001 and 2023. In total, 101 empirical papers met the criteria for the review analysis. Findings: DI focuses heavily on customer disabilities, with scant research on DI in H&T employment. The review emphasises the critical need for empirical research into the varied disability employment ecosystem within H&T organisations, focusing on social integration for inclusive workplaces. Originality/value: This study contributes to the H&T literature, which previously overlooked the disability context in diversity. The research offers strategies for creating inclusive environments in the H&T industry for disabled consumers and producers. You can read the full article here: https://lnkd.in/gvt55hHA

Giving Tuesday Is Today Giving Tuesday has become an internationally recognized day when donors participate in shaping the future of nonprofits/NGOs. In ServCollab’s brief history, we have been seeking to serve humanity by: Conducting research for serving humanity: We have published 27 ServCollab research papers, including 24 journal articles and 3 book chapters. We have presented 58 ServCollab conference presentations, including 6 keynote presentations, 3 special sessions, and 10 workshops.    ServCollab is building the ServCollab Community. Currently, members are from 17 countries worldwide and represent 15 universities. You can participate in serving humanity by donating to ServCollab: 🎓You can help us provide 2026 scholarships for PhD students whose research seeks to reduce suffering, improve well-being, or enable well-becoming. This will be the second year of these ServCollab PhD student scholarships. 🔬You can help us launch new research grants for research that aligns with ServCollab's mission and one or more of ServCollab’s Service Research Themes: Well-being, Opportunity, Resources, Economics, Institutions, the Planet, and Collaboration. 🤝 You can help us grow the ServCollab Community — a global community devoted to cultivating wise research that elevates the human experience. Please donate to ServCollab today and help us grow a research movement for serving humanity. Click here to donate: https://lnkd.in/gB6YByXB With gratitude, Ray Fisk Founder and President, ServCollab

Together, Let’s Elevate the Human Experience Dear ServCollab Colleagues, ServCollab seeks to elevate the human experience in service systems by reducing suffering, improving well-being, and enabling well-becoming. This is because humanity is born in service systems, lives in service systems, and dies in service systems. Services (such as healthcare, education, and finance) are essential to modern human life, but many service systems are not serving people as they should. Our research seeks to help service systems serve people. When you donate to ServCollab: 🎓 You help us provide 2026 scholarships for PhD students whose work advances Transformative Service Research that reduces suffering, improves well-being, or enables well-becoming. This will be the second year of these PhD student scholarships. 🔬You help us launch new research grants for research that aligns with ServCollab's mission and one or more of ServCollab’s Service Research Themes: Well-being, Opportunity, Resources, Economics, Institutions, the Planet, and Collaboration. 🤝 You help us grow the ServCollab Wisdom Community — a global community devoted to cultivating wise research that elevates the human experience. By investing in ServCollab, you help build a future where service systems elevate human progress! Please support ServCollab today and help us grow a research movement for serving humanity. Click here to donate: https://lnkd.in/gB6YByXB With gratitude, Ray Fisk Founder and President, ServCollab

Martin-Domingo, Luis & Adiloğlu-Yalçınkaya, Leyla & Erturk, Mehmet & Farkic, Jelena. (2024). Existing barriers and suggested solutions for dealing with air passengers with specific access requirements: A systematic literature review. Research in Transportation Business & Management. 53. 101104. 10.1016/j.rtbm.2024.101104. Abstract This paper reviews the existing literature concerned with air passengers with specific access requirements, often referred as passengers with disabilities (PwDs) or passengers with reduced mobility (PRMs). While accessibility in air transport is an emerging field of research, the literature lacks a more in-depth understanding of the barriers that air passengers face, which can guide future research and help practitioners in improving the services to this passenger segment. To this end, we conducted a systematic review of 50 peer-reviewed articles to explore how these challenges have been addressed in existing literature. The analysis expanded upon the established primary barrier categories (architectural, transport, communication and information, attitudinal, and technological). Within these categories, novel sub-groups of barriers were identified and proposed. The analysis further revealed the most suggested solutions to overcoming those barriers: i) legal obligations and standard operational procedures; ii) improving airport facilities and services; iii) digitalization of operations and services; iv) recommendations for improving cabin safety and accessibility; and v) training for airport and airline staff. This study emphasizes the importance of gaining a thorough understanding of the challenges faced by PwDs and calls for more collaborative efforts from various stakeholders to enhance the accessibility and inclusivity of air travel.   You can read the full article here: https://lnkd.in/gtAw9mnN

Serving Humanity: Our Shared Purpose ServCollab's purpose is simple yet profound: Serving Humanity. Service is so pervasive that humanity is born into service systems, lives in service systems, and dies in service systems. At its core, service is how humanity sustains itself and expresses our shared responsibility to each other and to the Earth. ServCollab is building a research movement for serving humanity. When you donate to ServCollab: 🎓 You help us provide 2026 scholarships for PhD students whose work advances Transformative Service Research that reduces suffering, improves well-being, or enables well-becoming. This will be the second year of these scholarships. 🔬You help us launch new research grants for research that aligns with ServCollab's mission and one or more of ServCollab’s Service Research Themes: Well-being, Opportunity, Resources, Economics, Institutions, the Planet, and Collaboration. 🤝 You help us grow the ServCollab Wisdom Community — a global community devoted to cultivating wise research that elevates the human experience. Our research, collaborations, and community seek to elevate the human experience, regenerate service systems, and nurture human flourishing. Please support ServCollab today and help us grow a research movement for serving humanity. Click here to donate: https://lnkd.in/gB6YByXB With gratitude, Ray Fisk Founder and President, ServCollab

Boxall K, Nyanjom J, Slaven J (2018), "Disability, hospitality and the new sharing economy". International Journal of Contemporary Hospitality Management, Vol. 30 No. 1 pp. 539–556, doi: https://lnkd.in/gB_puee8   Purpose: This paper aims to explore the place of disabled guests in the new world of hotel and holiday accommodation shaped by the sharing economy. Design/methodology/approach: The paper uses Levitas’s (2013) Utopia as Method as a methodological tool to develop the hypothetical future scenarios, which are used to explore the place of disabled guests in peer-to-peer holiday accommodation. Findings: Analysis of the hypothetical scenarios suggests that without state intervention, the place of disabled guests in both traditional hotels and peer-to-peer holiday accommodation is far from secure. Research limitations/implications: This is a new area and the authors’ discussion is therefore tentative in its intent. Practical implications: Planners and policymakers should consult with, and take account of, the needs of disabled people and other socially excluded groups when regulating shared economy enterprises. It may be helpful to put in place broader legislation for social inclusion rather than regulate peer-to-peer platforms. Any recourse to markets as a means of resolving access issues needs also to acknowledge the limited power of socially excluded groups within both traditional and sharing economy markets. Social implications: The hypothetical scenarios discussed within this paper offer planners, policymakers and tourism stakeholders opportunities to think through the access and inclusion needs of disabled guests in the shared economy sector. Originality/value: The paper extends discussion of hospitality and disability access to include shared economy approaches and the place of disabled guests in the new world of holiday accommodation shaped by the sharing economy.   You can read the full article here: https://lnkd.in/g_cT_7qa    

Esquivel, Paola & Gill, Kayden & Goldberg, Mary & Sundaram, S. & Morris, Lindsey & Ding, Dan. (2024). Voice Assistant Utilization among the Disability Community for Independent Living: A Rapid Review of Recent Evidence. Human Behavior and Emerging Technologies. 2024. 1-39. 10.1155/2024/6494944. Abstract The rapid advancement and widespread adoption of voice assistance technology have shown promise in benefiting individuals with disabilities, offering increased social participation, independence, and leisure activities. However, barriers to their full utilization have been identified, leading to potential abandonment by users with disabilities. This rapid review is aimed at filling the gap in the literature by investigating the utilization of voice assistants among people with disabilities for independent living and community participation. A comprehensive search was conducted in academic literature databases, including PubMed, Embase, and Web of Science, and gray data was sourced from public social media domains through Infegy. The analysis included 48 articles and 281 social media posts that met the inclusion criteria. Neurodiversity, disabilities affecting vision, and general disabilities were the most frequently discussed categories in both sources. The most common tasks performed using voice assistants were interface control, reminders, and environmental control, with a focus on enabling independence. Barriers to use mentioned in the literature included cognitive load during use, speech interpretation, lack of nonverbal control, and privacy concerns, while gray data reported limited functionality and speech interpretation as primary barriers. Amazon Alexa was the most discussed brand in both sources. The findings highlight the need for further research and innovation to fully harness the potential benefits of voice assistants for individuals with disabilities. By addressing the identified barriers and tailoring voice assistance technology to cater to the specific needs of different disability types, this technology can become a powerful tool for enhancing the lives of individuals with disabilities and promoting greater independence and community participation.   You can read the full article here: https://lnkd.in/gYxdkcnK

Calls for Papers for Special Issues of the Journal of Services Marketing (JSM) and the International Journal of Quality and Service Sciences (IJQSS) Our friends at Roma Tre University recently hosted the QUIS19 Conference in Rome. They asked us to share two Calls for Papers for Special Issues of the Journal of Services Marketing (JSM) and the International Journal of Quality and Service Sciences (IJQSS), which were developed in collaboration with QUIS19. The Special Issues build on discussions that began during QUIS19, and are open to all researchers interested in advancing service research around themes such as quality, innovation, sustainability, and societal transformation. The title for the JSM special issue is: “Service Transformation in Times of Sustainability, Digitalisation, and Conflict”. You can find all the details at this link: https://lnkd.in/dSez9TFM  The Closing Date for JSM manuscript submission is December 15, 2025 The title for the IJQSS special issue is: "Advancing Sustainable Services: Circular Economy, Technology, and Future Directions" for IJQSS. The details are at this link: https://lnkd.in/gWk-qRGc The Closing Date for IJQSS manuscript submission is November 15, 2025.

Granheim, S. I., Terragni, L., Torheim, L. E., & Thurston, M. (2025). The digitalization of young women's food environments in Norway. Health & Place, 96, 103552. Digital food marketing and social media have been associated with unhealthy food choices and unfavourable health outcomes. Young people are vulnerable to the adverse effects of food environment digitalization, with young women particularly affected due to their heavy exposure to social media. Using a grounded theory approach, the authors conducted 14 semi-structured interviews with young women aged 18–25 years in Norway, complemented by an analysis of secondary materials such as websites, smartphone apps, and social media platforms identified during the interviews. A theoretical model outlines four degrees of digitalization in young women's food environment interactions: analogue, digitally mediated, digitally enhanced, and digital-only. These interactions were influenced by processes at an individual level, through which young women strove to preserve their agency while seeking novelty, entertainment, social connection and self-optimization in relation to their food practices and bodies. Simultaneously, societal processes such as the normalization of technology use, increased personalization of digital services and intensification of exposure to digital food content and marketing shaped young women's action. These can conflict with their individual motivations or complement and reinforce them, thus creating tensions in how agency is exercised in increasingly digitalized food environments. 

In honor of Women’s History Month, a photo of a beautiful mural in Longmont, Colorado Mural credit: Gamma Gallery Source: Native Cultures Consortiums  #nativecultures #indigenouspeople #womenhistorymonth #women