UnifyCX

In this #LifeAtUnifyCX feature, Jacklyn Garcia shares how support and encouragement at UnifyCX have shaped her professional journey. With a true passion for training, she finds purpose in empowering others and creating meaningful learning experiences. Jacklyn says she loves coming to work each day, and looks forward to every opportunity to learn, teach, and grow.   Her story reflects the heart of UnifyCX, a workplace where people feel valued, inspired to lead with confidence, and motivated to make an impact together.   Jacklyn Garcia Darriel Blas   #CareerGrowth #CultureOfCare #WorkplaceCulture #WomenInLeadership #CXProfessionals #UnifyCX

Building strong customer loyalty is essential for sustainable growth. How would you describe your organization’s current loyalty levels? UnifyCX empowers you to strengthen customer relationships by delivering personalized, consistent experiences that turn customers into true advocates. #UnifyCX #CustomerExperience #CustomerLoyalty #CXLeadership #CustomerAdvocacy #BookADemo

At UnifyCX, gratitude is at the heart of what we do. This Thanksgiving, we pause to celebrate the incredible network of people who make our mission possible including our dedicated staff, innovative clients, trusted vendors, and every partner who helps us create meaningful customer experiences. Each connection fuels our passion, inspires our work, and reminds us why we do what we do. We are deeply thankful for the collaboration, trust, and shared vision that allow us to grow together. From all of us at UnifyCX, we wish you a warm, joyful, and connected Thanksgiving. #Thanksgiving #Gratitude #UnifyCX #MeaningfulConnections #StrengthInUnity #TogetherWeGrow

We invited our teams to share what they’re thankful for this Thanksgiving, and their heartfelt reflections, spanning both personal and professional moments, capture the values, experiences, and connections that remind us what makes this team special. As we continue to grow and create meaningful impact, we remain grateful for the dedication, resilience, and authenticity our teams bring each day. Wishing everyone a joyful Thanksgiving from all of us at UnifyCX. #Thanksgiving #Gratitude #LifeAtUnifyCX #TeamAppreciation #WorkplaceCulture #EmployeeExperience

UnifyCX automates repetitive user tasks like password resets, document requests, and form submissions via self-service channels across chat and IVR. That means customers get what they need instantly, and agents stay focused on more complex, high-value conversations. More speed. Less fatigue. Better outcomes across the board. Explore our AI capabilities. See how it works, book a demo: https://lnkd.in/gFnz4q3R #SupportAutomation #ContactCenterAI #CXAutomation #CustomerExperience #AgentProductivity #UnifyCX #AIinCX

Our teams at UnifyCX India recently wrapped up a heartfelt CSR initiative, “From Closet to Compassion: Cloth Donation Drive.” Employees across Mangalore and Mysore came together to donate pre-loved clothes, helping bring warmth and comfort to children in need. The Mangalore team visited Snehadeep Ashram, while the Mysore team spent time at Ashadayaka Seva Trust, delivering the collected clothes and engaging in meaningful conversations with the children. What made this initiative truly special was not just the donations, but the time, care, and joy our volunteers shared during their visit. These moments remind us that when we come together with purpose, even small acts of kindness can create a lasting impact. UnifyCX remains committed to supporting local communities and driving positive change beyond the workplace. #UnifyCX #LifeAtUnifyCX #UnifyCXCares #CSR #CommunityImpact #GivingBack #EmpathyInAction 

Our thoughts are with everyone in Jamaica affected by the recent hurricane. We know how difficult this time is for businesses and communities alike. UnifyCX is ready to help contact centers recover and reconnect, leveraging nearshore teams in Honduras and Colombia and offshore teams in the Philippines and India, supported by AI-driven solutions for seamless operations. You don’t have to face this alone, let’s rebuild together and keep your customers connected. https://lnkd.in/gZ8NhkKQ #Jamaica #TogetherForRecovery #CXContinuity #CustomerCare #NearshoreSupport #UnifyCXCares

Customer experience can break down in many ways, from technology gaps to misaligned teams or missing emotional connection. UnifyCX helps you bridge these gaps by unifying your tech, data, and people to deliver seamless, empathetic customer experiences. Where do you see CX breaking first in your organization and why? Share your thoughts below! Explore how UnifyCX can strengthen your CX foundation: https://lnkd.in/gnk53z23 #UnifyCX #CustomerExperience #CXLeadership #TechIntegration #CustomerData #EmpathyInCX

We’re thrilled to be part of Contact Centre Expo 2025. Tina Hammons, Chief Strategic Partnership Officer at UnifyCX, is looking forward to connecting with CX innovators and thought leaders shaping the future of customer experience. Learn how UnifyCX’s AI-powered solutions bring Superhuman CX to life, empowering teams, accelerating resolutions, and enabling truly human interactions at scale. Discover more: unifycx.com/ai-platform #UnifyCX #ContactCentreExpo #CXInnovation #AIinCX #HumanPlusAI #CustomerExperience #LeadershipInCX #SuperhumanCX

A global web hosting provider needed reliable 24/7 technical and billing support with geographic redundancy, and a strategy to reduce contact rates while enhancing customer satisfaction. UnifyCX delivered a tailored three-tier support model across chat and ticket channels, blending intelligent automation with human expertise to create seamless, high-quality assistance at every touchpoint. The results were remarkable, CSAT rose from 3.75 to 4.8 on a 5.0 scale, revenue per contact increased eightfold, and customer contacts dropped by 12% year-over-year. That’s Superhuman CX, and it’s exactly what we’re delivering at UnifyCX. Discover how UnifyCX transforms support into a competitive advantage: https://lnkd.in/g2say2GE #CustomerSupport #WebHosting #CXTransformation #SuperhumanCX #TechSupport #CustomerExperience #OperationalExcellence #CaseStudy #UnifyCX