Zendesk Approvals Upgrade: Group Approval Requests

🎉 Introducing Group Approver, First Response! An exciting upgrade to the Zendesk Approvals product. Now, approval requests can be sent to an entire Zendesk agent group, be it Finance, Legal, IT, Regional Managers, so any group member can approve or deny. The moment one acts, the request is resolved. Previously, approvals could be assigned to an individual (agents, employees, customers). But let’s be honest - many approvers are utilized on repeat and it's super frustrating having to chase them down, over and over, and over... Or having to keep yet another reminder on your to-do list about when they’re out of office, forcing you to wait it out or hustle to find someone else to move things forward. Many sit for too long as shifts change, causing customer frustration and unfair hits to CSAT scores. Group approvals break down workflow bottlenecks and mirror how real teams collaborate. Customers get faster resolution, clearer visibility, and flexible scalability. New Features: 1. Assign approval requests to groups instead of individuals 2. Get notifications when action or comments are needed 3. Any group member can take the win and complete the request 4. See requests right in Agent Home and the approval panel 5. Shared comments and audit trails keep everyone in sync ✨ It’s truly thrilling for our product team to deliver a feature so highly requested by our customer base. Huge thanks to all our customers for helping us craft such an elegant, seamless experience. We look forward to your continued feedback as you start relying on approval groups to support your workflows. #WorkflowEfficiency #EmployeeService #CustomerService #Approvals #TeamCollaboration #ProductLaunch