Thank you so much for this, Sarah Betts. We’re really proud of the teams we’ve built and grateful to be part of a shift toward more human, ethical, and meaningful CX. Excited to keep building alongside partners who care as deeply as you do. 🧡
When I started in Support, an "offshore team" meant an impersonal wall of people answering the phones using a script. It was out of sight for most of the company. Out of mind. For people like me, it felt really, really gross. Thankfully there are people like Greg Collins who felt the same way and wanted to do something about it. I've been watching Boldr's growth with admiration. They build teams that are rich with knowledge, culture, and brilliance. Teams who have CX in their DNA. I love to see it! Boldr just announced Boldr.cx in addition to Boldrimpact.com. If you need help getting CX, Support, Operations, and all-things Customer launched, check them out! (more details in comments)
Love seeing customer experience shaped by people and purpose. Well done on the progress.