How AI-powered selfcare can reduce telecom and bank support calls by 40%

TOP FIVE PAYMENT OPERATIONS WORKFLOWS RIPE FOR AUTOMATION In today's fast-paced financial landscape, automation in payment operations isn't just a luxury—it's a necessity for driving efficiency and profitability. Here are five high-volume workflows that stand to gain the most from automation using AI or n8n: 1. Transaction Reconciliation: Automating this process minimizes errors and accelerates the matching of transactions with bank statements, ensuring accuracy and saving countless hours. 2. Fraud Detection and Prevention: Leveraging AI to analyze patterns can help identify suspicious activities in real-time, reducing potential losses and enhancing security. 3. Chargeback Management: Automating claims processing can streamline the resolution of chargebacks, improving customer satisfaction while freeing up valuable staff resources. 4. Payment Processing: AI can facilitate faster and more secure payment approvals, enhancing customer experience while reducing operational strains during busy periods. 5. Reporting and Analytics: Automating reporting workflows allows organizations to access real-time insights, enabling quicker decision-making and strategic planning. By implementing these automation solutions, companies can achieve significant ROI through increased efficiency, reduced errors, and improved customer satisfaction. Let's embrace the future of payments together! #paymentautomation #aifintech #n8n #efficiency #customerexperience #paymentsolutions #financialservices Connect with Paytroniks for more insights!

Most CCM platforms claim “real-time.” Very few actually are. This post breaks down why: data dependencies, orchestration latency, channel delays, and compliance layers make sub-second communication nearly impossible in today’s architectures. At AxisCube Research, our upcoming CCM evaluation highlights the same truth, real-time is one of the most overstated capabilities in the market. As CCM evolves into Real-Time CX Infrastructure (CXI), vendors will need to move from marketing claims to measurable latency transparency. If your organisation has experienced gaps between “real-time” promises and actual delivery, share your insights.

$2.4M saved in annual operating costs 81% of support inquiries resolved instantly by AI 67% reduction in support cost per inquiry Customer satisfaction improved from 71% to 89% This is what efficient, compliant AI looks like in a regional bank serving 850,000 customers. Full case study: https://lnkd.in/evWUsSGP #FinTech #AIinBanking #Automation #CustomerSupport #DigitalTransformation #BankingInnovation #CX #AIAdoption #OperationalExcellence #Intgr8AI

Service without Technology Vs. Technology without Service: The Practice (Part 1) Technology has profoundly reshaped both business operations and daily life, offering numerous advantages while also presenting distinct challenges. The impact of technology is evident across various sectors, from enhancing communication and efficiency to introducing new risks and dependencies. Service Without Technology Service without technology relies on traditional, human-centric interactions and processes. This approach often emphasizes personal connection, empathy, and bespoke solutions tailored by individuals. In customer service, for instance, this would involve direct conversations, manual record-keeping, and problem-solving based purely on human judgment and experience. Advantages:- Personalized and Empathetic Interactions: Human agents can offer empathy, understand complex nuances, and build rapport, which is crucial in sensitive situations like identity theft or emergencies. Flexibility and Adaptability: Human service providers can adapt to unique or complex problems that automated systems might struggle with, offering creative solutions not pre-programmed into technology. Trust and Reassurance: Many customers prefer interacting with a person, especially when dealing with significant issues, as it can be more reassuring and build greater trust. Reduced Implementation Costs: Avoiding technology infrastructure can eliminate significant upfront and ongoing expenses associated with software, hardware, and maintenance. Disadvantages:- Slower Response Times: Manual processes are inherently slower than automated ones, leading to longer wait times for customers and reduced operational speed for businesses. Limited Scalability: Human-only service models are difficult to scale rapidly to meet increased demand without significant increases in staffing and associated costs. Inconsistency: Service quality can vary between individuals, leading to inconsistent customer experiences. Higher Operational Costs (Labor): While technology implementation has costs, relying solely on human labor can lead to higher long-term operational costs due to salaries, benefits, and training. Data Management Challenges: Manual data collection and storage are prone to errors, less efficient, and make it difficult to analyze trends or personalize future interactions effectively. To be continued... #service #technology #customerservice #ethiopia

🚀 Banks are about to get a major AI upgrade! CSI, a leading fintech vendor, is teaming up with HuLoop to embed AI-driven, no-code automation directly into its NuPoint Core Banking System. This partnership means banks using NuPoint can now streamline everything from managing accounts to processing transactions with powerful AI. It's designed to cut down manual work, reduce risk, and speed up crucial compliance tasks. Imagine financial institutions custom-building automations without needing extensive IT development – that's the power of no-code AI at work here. This move not only promises significant operational efficiency and cost savings but also frees up staff to focus on more strategic, customer-centric initiatives. It's a clear signal that the future of banking lies in seamlessly integrating core systems with intelligent automation. For financial services, this means faster innovation, greater accuracy, and an improved customer experience. This collaboration highlights the critical role AI automation will play in modernizing the financial sector. Banks that embrace these technologies are poised to lead the way in efficiency and customer satisfaction. Source: https://lnkd.in/gES6-pCX #AI #ArtificialIntelligence #Fintech #Banking #Automation #NoCode #DigitalTransformation #FinancialServices #TechNews #Innovation

🚀 Banks are about to get a major AI upgrade! CSI, a leading fintech vendor, is teaming up with HuLoop to embed AI-driven, no-code automation directly into its NuPoint Core Banking System. This partnership means banks using NuPoint can now streamline everything from managing accounts to processing transactions with powerful AI. It's designed to cut down manual work, reduce risk, and speed up crucial compliance tasks. Imagine financial institutions custom-building automations without needing extensive IT development – that's the power of no-code AI at work here. This move not only promises significant operational efficiency and cost savings but also frees up staff to focus on more strategic, customer-centric initiatives. It's a clear signal that the future of banking lies in seamlessly integrating core systems with intelligent automation. For financial services, this means faster innovation, greater accuracy, and an improved customer experience. This collaboration highlights the critical role AI automation will play in modernizing the financial sector. Banks that embrace these technologies are poised to lead the way in efficiency and customer satisfaction. Source: https://lnkd.in/ghY5PDVv #AI #ArtificialIntelligence #Fintech #Banking #Automation #NoCode #DigitalTransformation #FinancialServices #TechNews #Innovation

Why Many Banks Still Struggle with Customer Experience — and How to Fix It. Even after millions invested in modern contact centre technology, many financial institutions still struggle to deliver the kind of effortless, connected experiences customers expect. Across Malaysia’s banking sector, we continue to see recurring CX challenges: -Long wait times and IVR loops -Low first-contact resolution -Chatbots that fail to escalate properly -Disconnected voice, chat, and email support -Underused analytics and fragmented reporting These challenges are not only technological — they reflect deeper gaps in process design, data utilization, and agent enablement. At Equinox Solutions, we’ve studied and supported CX transformation initiatives across multiple financial institutions. Through this experience, we’ve identified nine key CX gaps — and the best practices that leading organizations are adopting to close them. Top 9 CX Gaps in Malaysian Banking Contact Centres — and How to Fix Them 1️⃣ Routing Inefficiencies – Recalibrate queue logic and apply real-time analytics for smarter, faster routing. 2️⃣ Disconnected Channels – Build unified omnichannel flows where chat, email, and voice share the same history. 3️⃣ Legacy Systems – Move toward cloud-native CX for scalability, visibility, and agility. 4️⃣ Agent Knowledge Gaps – Enable real-time coaching, AI-driven script support, and active knowledge management. 5️⃣ Limited Chatbot Intelligence – Strengthen bot-to-human transitions using NLP and sentiment analysis. 6️⃣ Weak Analytics Culture – Deploy live dashboards and predictive insights to drive proactive decision-making. 7️⃣ Fragmented Journeys – Integrate CRM, ticketing, and contact centre data into a single customer view. 8️⃣ Scalability Bottlenecks – Adopt auto-scaling cloud architecture and predictive WFM. 9️⃣ Lack of Continuous Improvement – Establish a closed feedback loop that aligns tech metrics with customer outcomes. Key takeaway: Technology alone doesn’t deliver great CX — people, process, and proactive optimization do. The difference between a functioning contact centre and a customer-centric one lies in continuous calibration, empowered agents, and data-driven insight Let’s build contact centres that are efficient, empathetic, and truly omnichannel. #CustomerExperience #ContactCenter #CXTransformation #BankingInnovation #Malaysia #DigitalTransformation

A few years ago… Operational excellence was the gold standard in BFSI. Perfect workflows. Zero downtime. Seamless transactions. That was the definition of success. But not anymore. Today, even the most efficient banks lose customers to those who spot the cracks as they form. The real edge now lies in anticipation—sensing friction before it surfaces. Imagine this: A banker knows a customer is about to abandon an application form—and intervenes in real-time. A support team reaches out before a complaint is even filed. That's not luck—it's foresight powered by AI and data. The new rule of the CX game: Operational excellence keeps you in the game. Anticipation makes you win it. In modern finance, leaders don't react to problems—they prevent them before anyone even notices. That's where Engagely's dynamic AI agents, powered by Agentic AI, make the difference. They don't just automate—they anticipate, helping banks predict customer needs, prevent drop-offs, and deliver experiences that stay one step ahead. Ready to discuss how your institution can move from efficient to intelligent? What's the biggest friction point you're seeing in banking CX today? Engagely.ai Rohit Mathur Bala Chandrasekaran Devanand Jalla Abdul Nawaf #AgenticAI #CXAutomation #AIAgents #BFSI #UAE #KSA #EngagelyAI

Satish Basavaraj, Chief Product Officer at Engagely.ai says it best: Operational excellence? Old news. The real winners in BFSI catch friction before it hits. Engagely’s unified omnichannel CX automation platform, powered by agentic AI delivers that foresight—turning potential problems into seamless customer experiences. See how foresight drives next-level CX—connect to learn more! #BFSI #CustomerExperience #AgenticAI #CXInnovation #ProactiveCX #ThoughtLeadership

Over 80% of banks are now using AI chatbots to handle customer interactions and automate routine processes — saving the industry billions in operational costs each year! AI chatbots are transforming banking operations by delivering smarter, faster, and more personalized services. Key Benefits: - 24/7 Customer Support – Always available to assist customers anytime, anywhere. - Reduced Operational Costs – Automate routine inquiries and transactions to save time and resources. - Enhanced Customer Experience – Provide instant, personalized responses and faster resolutions. - Fraud Prevention – Detect suspicious activities through AI-driven insights. - Increased Employee Productivity – Free up staff to focus on high-value tasks. - Smarter conversations. Faster resolutions. Happier customers. Discover how AutomationEdge’s AI Chatbot solutions can revolutionize your bank’s operations and accelerate customer engagement: https://lnkd.in/dr_6N_f6 #AIAutomation #BankingInnovation #Chatbots #AutomationEdge #DigitalTransformation #FinTech #CustomerExperience Prasad Likhite Archi Upadhyay Rahul Wandile Kishor Vengal Meena Kulkarni