Mark Hulshof’s Post

Rolling out automation isn’t just about choosing the right tech, but about deeply understanding the people who will use it. In non-IT environments like manufacturing, your users aren’t sitting at desks all day. They’re on the move, managing machinery, talking to customers, or solving problems in the field. That’s why empathy is step one. Before building anything, watch how they work. Understand their routines. Speak their language. This article from Triggre shares 6 thoughtful considerations for making automation work in these real-world settings. It’s a great reminder: successful automation starts with people, not features. Read it here →

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