Integrating AI into insurance and the risks to watch
Digital Insurance
Independent reporting on insurance's digital transformation and the insurtech startup community.
We hope you’ve recovered from your Thanksgiving festivities and have managed to get through all of the emails in your inbox. The days off are always nice, but technology can make it hard to really disconnect.
This week, we’re looking at how the insurance industry is utilizing AI, how companies are integrating it into their processes, as well as some of the emerging risks its use is creating for carriers and their clients. In the latest DigIn podcast, Michelle Worrall of Resilience cautions listeners about the importance of protecting personally identifiable information and reminds companies that their chatbots are extensions of their firms, as is the information they provide. If you’re testing AI in several areas in your business, she also has recommendations on how to keep AI and your data from going too far afield.
We have links to other stories concerning the use of AI in different aspects of the insurance industry below.