Zendesk for Startups

We’re proud to announce that Zendesk has been named Customer Experience Partner of the Year (Technology) – Global by AWS Partners at AWS re:Invent: https://zdsk.co/48t6TCm Paired with our new strategic collaboration agreement for Zendesk Contact Center, this award recognizes our commitment to helping customers unlock the full potential of Zendesk powered by Amazon Web Services (AWS). Our shared focus on customer obsession is building momentum in the service industry. Congrats to our incredible team making smarter, AI-powered service possible every day.

👹 We just came back from HEL, and we absolutely loved it! ❄️ Slush once again showed the massive impact it has on the EMEA ecosystem by delivering a top-notch conference! 🦸🏻♀️ We were, for the 2nd time in a row, the proud co-sponsors of the Female Founders Office Hours with Playfair Capital. We were in awe of all the amazing startups led by these wonder women! 🥂 We also co-sponsored SaaS Drinks with Vendep Capital and Endeit Capital alongside founders and investors from the B2B SaaS industry. 🍽️ We attended the VC Platform dinner, reuniting with our dear partners and meeting new ones while enjoying delicious Finnish food. 🪩 Lastly, we attended Lovable's 1st anniversary exclusive afterparty thanks to our partner byFounders and the most coveted afterparty from Slush: BACKED VC. 🫶🏻 Huge thanks to our amazing partners/collaborators: Lucia Polverino, Joshua Goodfield, Kiran A., Taru Wahlroos, Eric Lagier, Cecilie Hoff and the wonderful force behind it all: Ali Zein ❤️ And to everyone that we met/saw again: See you in 2026! Klara Körber, Alix Fawcett, Nicole O., Crystar N., Ana Herrera, Alexandra Charalambous, Jessica Blechingberg, Mariebeth Aquino, Diellëza Galica, Magrâce Nzoko, Valérie Itey, Walery Marcinowicz, Elina Lappalainen, Tresor Banzuzi, Laury Jacot, Simon Espersen, Saku Pöllänen, Joakim Tuuli, Teena Tolani, Hawa rina, Rares Bagyo, Diliana Beeva, Dec McLaughlin, Claire Walker #startups #vc #investor #founders #ceo #networking #slush

The future of CX is here — and it’s personal, smart, and powered by contextual intelligence. Zendesk's #CXTrends 2026 report reveals a simple truth: AI is no longer just automating tasks, it’s becoming the brain behind every CX decision, interaction, and moment that matters. When AI truly understands your customers’ history, intent, and preferences — and pairs that with the right data and governance — you get experiences that aren’t just faster, but genuinely human. Here’s what’s reshaping CX in 2026: 1. AI that remembers — making every conversation feel connected, not robotic 2. Instant, accurate resolutions that keep customers happy and loyal 3. Seamless blends of voice, chat, and video for richer support 4. Real-time analytics that empower smarter decisions on the fly 5. Transparent AI that builds trust by being clear and accountable If you’re a CX leader who gets that automation without resolution is bad business, this is your playbook for creating faster, more meaningful, and trustworthy customer experiences. Read the full report and start leading the way in 2026: https://bit.ly/4i7lOXb

🇫🇮 Next week, the Zendesk for Startups team will attend Slush for the 3rd year in a row in Helsinki! 🥂 We’re excited to co-host SaaS Drinks alongside Vendep Capital and Endeit Capital — join us for a fun night on day zero of Slush! 🦹🏻♀️ We’re proud to reaffirm our commitment to female founders by sponsoring The Slush x Female Founder Office Hours with Playfair, where 20 female founders will network with 20 top European VCs at the heart of the Slush venue. 🫶🏻 We also look forward to participating in some fantastic events hosted by our dear partners: byFounders and VC Platform ☕️ Interested in how Zendesk is revolutionizing startups worldwide with our AI-powered platform built to scale from day one? Jeremy Ambrose and Gabriela Rodriguez Cabrera can’t wait to connect with you there! #founders #startups #investor #vc #helsinki

🇧🇷 Como escalar o suporte sem perder o toque humano? Esse foi o desafio da MarketUP, uma das maiores plataformas de gestão para PMEs do Brasil e startup participante da nossa comunidade Zendesk for Startups BR. Com uma base de mais de 1 milhão de pequenas empresas, o sucesso trouxe também um problema: atender milhares de empreendedores com a mesma qualidade e agilidade. Em parceria com a Zendesk, a empresa desenvolveu uma solução de IA generativa customizada, capaz de automatizar atendimentos, interpretar contextos e oferecer respostas assertivas sem perder o toque humano que faz a diferença no suporte. Os resultados falam por si: - 79% das interações resolvidas automaticamente - 97,6% de redução no tempo médio de resolução - 57% de economia nos custos operacionais E o melhor: o projeto está só no começo. A próxima fase vai tornar o suporte proativo, antecipando dúvidas e transformando cada atendimento em uma oportunidade de onboarding e retenção. 🔗 Confira o case completo: https://lnkd.in/efY_j3RW #Zendesk #Startups #CX #IA #CustomerExperience #Inovação #MarketUP #PMEs 🇺🇸 How can you scale customer support without losing the human touch? That was the challenge faced by MarketUP, one of Brazil’s largest management platforms for small and medium-sized businesses and a startup participating in our Zendesk for Startups BR community. With a base of over 1 million small companies, success brought a new problem: delivering high-quality, agile support to thousands of entrepreneurs. In partnership with Zendesk, the company developed a custom generative AI solution capable of automating support, interpreting context, and providing accurate answers, all without losing the human touch that makes great service stand out. The results speak for themselves: - 79% of interactions resolved automatically - 97.6% reduction in average resolution time - 57% decrease in operational costs And the best part: this is just the beginning. The next phase will make support proactive, anticipating customer needs and turning every interaction into an opportunity for onboarding and retention. 🔗 Read the full story: https://lnkd.in/efY_j3RW #Zendesk #Startups #CX #AI #CustomerExperience #Innovation #MarketUP #SMBs CC: Renata Rocha, Arthur Rozenblit

We are proud to announce that Zendesk has been named a Leader in the 2025 Gartner® Magic Quadrant™ for the CRM Customer Engagement Center. To us, this recognition reflects our position as the only AI-first platform purpose-built for service, designed to deliver billions of real resolutions every year and transform service from a cost center into a strategic lever for revenue and loyalty. We believe our focus on delivering seamless customer and employee service, powered by the perfect mix of AI, automation, and empathy, is why we continue to set the standard for what great service looks like. See the full evaluation and why Zendesk was recognized: https://bit.ly/3JuGrQ5

🇧🇷 Chegou a hora de se conectar com quem está construindo o futuro do atendimento no Brasil. 🚀 A Comunidade Zendesk for Startups BR é um espaço feito para founders, profissionais de CS/CX e entusiastas do ecossistema que acreditam no poder da colaboração, inovação e crescimento conjunto. Na comunidade, você vai trocar experiências, aprender com especialistas e encontrar as melhores práticas para escalar sua operação com eficiência. O que você encontra por lá: - Networking real com founders e especialistas em CS/CX - Conteúdo prático para acelerar sua operação com Zendesk - Agenda exclusiva de eventos, workshops e webinars - Troca de experiências com quem está no mesmo ritmo de crescimento Faça parte da comunidade e inscreva-se: https://lnkd.in/dah2RkVt Convide também sua equipe de CS/CX todo mundo ganha com essa troca. 😉 #ZendeskStartups #Comunidade#CSBR #CXBR #StartupBR 🇺🇸 It’s time to connect with those who are building the future of customer service in Brazil. 🚀 The Zendesk for Startups BR Community is a space created for founders, CS/CX professionals, and ecosystem enthusiasts who believe in the power of collaboration, innovation, and collective growth. Here, you’ll exchange experiences, learn from experts, and discover best practices to scale your operation efficiently. What you’ll find inside: - Real networking with founders and CS/CX specialists - Practical content to accelerate your operation with Zendesk - An exclusive calendar of events, workshops, and webinars - Experience sharing with people growing at the same pace as you Join the community: https://lnkd.in/dah2RkVt And don’t forget to invite your CS/CX team — everyone wins with this exchange. 😉 #ZendeskStartups #Community #CSBR #CXBR #StartupBR CC: Renata Rocha, Arthur Rozenblit

🤖 Zendesk X The Nest by Concentrix webinar is live tomorrow with Ana Senso from Podimo! If you’re scaling your startup or scale-up, this session will help you: ✔️ Avoid the common traps that hurt margins ✔️ Learn Podimo’s real-world growth lessons ✔️ Walk away with practical actions you can apply immediately 🗓 Date: October 14th 🎙 Speakers: Ana Senso (Podimo), Matthew Kettell (The Nest by Concentrix) 👉 Last chance to register: https://lnkd.in/dHRshQJq 🎤 See you tomorrow! Prepare some questions, as we’ll have time for some Q&A #startups #webinar #ceo #founder #cx

CX + AI + Venture Capital no office da Zendesk! Prazer receber os amigos Andrei, MSc. Eduardo Vieira Gustavo C. e Igor Mazaki Murakami ontem em evento da SP Tech week. Foi inspirador ver a apresentação do Programa Inception da NVIDIA, com insights poderosos sobre AI e realizar nosso painel de Venture Capital com SoftBank, Endeavor e Plug & Play. O debate com os founders foi excelente e certamente merece uma segunda edição. Obrigado caro Andrei Andrei Golfeto, MSc. pela idealização e Gabriela Aguiar & Adriana Saito pela organização! English: CX + AI + Venture Capital at Zendesk’s office! It was a pleasure to host friends Andrei Golfeto, MSc., Eduardo Vieira, Gustavo Cruz, and Igor Mazaki Murakami yesterday at the SP Tech Week event. It was inspiring to see the NVIDIA Inception Program presentation with powerful AI insights and to hold our Venture Capital panel with SoftBank, Endeavor and Plug & Play. The discussion with the founders was outstanding and definitely calls for a second edition. Renata Rocha Jenna McCrory Derek Pham Denise Quashie Jeremy Ambrose Hannes Awe-Ortmeier Gabriela Rodriguez Cabrera Alice Roberts Jen Medeiros Kayla Ryan #AI #Innovation #SaoPaulo #ZendeskforStartups #entrepreneurship #customerexperience

🚀 Scaling is exciting, but it’s also where many startups and scale-ups hit a wall. Too often, support operations grow faster than the systems, processes, and people behind them. The result? Rising costs and shrinking margins. 🤖 Join us on October 14th for a live webinar with The Nest by Concentrix, featuring Ana Senso from Podimo (a subscription-based podcasting and audiobook service) to learn how to build a lean, scalable CX foundation that protects your bottom line. 💡 What you’ll learn: - How to scale support teams, tools, and workflows without just adding headcount - When to invest in systems, automation, and outsourcing - Common traps to avoid: over-hiring, under-automating, unclear processes - Real lessons from Podimo’s growth journey 🎙 Speakers: Ana Senso – Podimo Matthew Kettell – The Nest by Concentrix Darren Canoy - Zendesk 👉 Save your spot now: https://lnkd.in/dHRshQJq #startups #webinar #cx #founder #ceo