Building client trust in relocations

92% of client churn isn’t about results. It’s about silence, stress, and misalignment. Most agencies lose trust before they lose clients. Not from poor work but from poor communication. The result? 🚫 Surprises derail momentum 🚫 Feedback turns into friction 🚫 Value gets questioned, then cut Here are 8 silent killers of client trust, and exactly how to fix them: 1. Waiting for Clients to Raise Issues ↳ By the time they speak up, it’s too late ↳ Proactive check-ins prevent costly surprises 2. Only Communicating Around Deadlines ↳ Silence breeds anxiety ↳ Weekly updates build calm and confidence 3. Taking Feedback Too Personally ↳ Defense breaks trust ↳ Curiosity creates collaboration 4. Not Setting Expectations Upfront ↳ Assumptions = tension ↳ Clear roadmaps prevent scope creep 5. Skipping Recap and Next Steps ↳ Ambiguity slows progress ↳ Recaps keep momentum moving 6. Avoiding Hard Conversations ↳ Delays multiply damage ↳ Early honesty saves relationships 7. Assuming Clients Will Stay Happy ↳ Quiet ≠ satisfied ↳ Ask before they drift 8. No System for Ongoing Value ↳ Reactive = replaceable ↳ Strategy makes you indispensable The best agencies don’t just deliver. They communicate like their client’s future depends on it. Because it does. Positioning the Top 1% as Industry Authorities on LinkedIn while Generating 3-5 Warm Leads Monthly

Making connections with new clients is essential, but have you ever found yourself grappling with the process of building trust? 🤔 You’re not alone. In a recent poll that I conducted, 47% of people found that building trust with new clients was their biggest challenge. Today, I’m going to share with you one powerful strategy that can help. The key? Give value within 24 hours. ⏰ Let me share a quick story from my time in China… 🌏 I met a new client who had recently relocated to China from overseas. 🗣️ During the course of our first meeting, he mentioned that language was a concern for him. 🎁 Within 24 hours, I sent him an introduction to a Mandarin teacher who I knew. This small gesture helped to lay the foundation for what would become a strong relationship with this client over a number of years. Here are my key take-aways: 💡 Listening (before speaking) was important to understand my client's priorities & challenges. 💡 Giving value within 24 hours demonstrated that I wanted my client to win. 💡 My sharing could relate to something professional or personal … but, most importantly, had to be relevant. So, how do you build trust with new clients? Share your tips in the comments below, I’d love to hear from you! 💬 Thanks for watching! And remember, gaining trust starts with giving value. #BuildingTrust #BusinessDevelopment #BusinessNetworking #ClientRapport #ClientRelations

Two things I’ve made non-negotiable: ✅ Early momentum ✅ Overcommunication 1. Early momentum The first 1–2 weeks of a client relationship set the tone. They’re watching closely, and they want to know they didn’t just hire another “we’ll get back to you in 30 days” agency. Quick wins and clear progress help build that trust right from the start. 2. Overcommunication Your client doesn’t see the 40 tabs you’ve got open, but they do see your Slack updates. If you don’t tell them what’s happening, they'll assume nothing is. I make sure we’re sending regular updates and quick wins so clients know we’re actively working behind the scenes. Remember, the client experience isn’t just about how much you do; it’s about how clearly you show the value. That’s how you turn one-time projects into long-term partnerships, not just monthly retainers.