Hey @1266395254, Thanks for posting your question! Just to confirm, did you remove access to the apps as mentioned in this article? If so, all you need to do is log back into the apps you like to reconnect. Once you've logged into them again and linked them to Spotify, the apps should reappear on your Account page > Manage Apps. We hope this helps! Cheers. ... View more

Hey @TheoHale, Thanks for posting in the thread! Just to confirm, are you trying to invite family members to your Family plan, or are you having issues joining a plan? If you're the plan owner, could you double-check the address you've registered the plan with? Should it need any updating, you'll need to send out new invites to your family members. However, if you're trying to join, did you receive the invite link directly from the plan owner? If so, could you try opening the invite using another browser or an incognito window to see if it makes any difference? You can also try accepting the invite from another device if possible. Should you still be having issues, could you send us a screenshot of any error messages that you or your family members might be seeing? Just make sure it doesn't include any personal info. Let us know how it goes! ... View more

Hey @jacksonp2008, Thanks for reaching out on the Community! Apologies for the late reply, as we just came across your post. I see that you might be having issues getting in touch with our Spotify for Podcasters support. Not to worry, this link should take you to the right place, as the Podcast team are the best folks to help in this situation. Let us know if you need anything else! ... View more

Hi there @Haflidip, Thanks for posting in the thread! Just to confirm, are there any updates available for your device's sound drivers? Also, does the same thing happen if you connect your Mac directly to a Bluetooth speaker? We'll keep an eye out for your reply. ... View more

Hey there @bicycle1885, Thanks for posting in the thread! Seems like you might be playing songs directly from a playlist, without having the listed songs actually queued. In this case, the Clear queue button won't appear on the app. However, you should still be able to remove songs of your choice from the current play queue.   On the desktop app, just open the play queue > right-click the track you want to remove > select Remove from Queue. The songs will stay as they are in the playlist, but will disappear from the ongoing play queue.   You can clear the queues in a similar way on your iOS devices by following the steps here.   We hope this helps! Cheers. ... View more

Hey @coward, Thanks for reaching out on the Community! We just came across your post, apologies for the late reply. Usually, when there's a failed payment for the subscription, the system will try to process the payment again within the next few days. However, this may vary, depending on your payment method. You can check the status of your latest payment, to see if it was processed, by heading to the account page > Order history. Should your account, however, revert to the free service after a failed payment, you can re-subscribe at any time over at the Premium page. We hope this clear things up! ... View more

Hey @Libbymar1e, Thanks for posting your question on the Community! Apologies for the late reply, as we just came across your post. Usually, you can see the username in the app settings, however, if it doesn't appear, there are other ways you can look for the account. To start, we would suggest that you try filling in all email addresses that you might've created the account with on this page. If there's an account connect to an email address, you should receive a password reset email to that inbox. Also, keep in mind that there are a few ways to sign up, e.g. with email, Facebook, Apple, or Google. Another option is to try logging in with these to find your account. Should you still not be able to locate the login details, we recommend having a look at the steps here for more info on how to find the details. Let us know how you get on! ... View more

Hey @Zulz, Thanks for reaching out on the Community! We're aware of a few reasons why downloaded songs may not play offline. You can check the following points which might help in your case: The use of cache clearing apps/settings - these could interfere with the app's normal functions. Storage issues - your device needs to have at least 1GB of free storage in order for Spotify to function correctly. SD card issues - if you're using one, make sure to check out this FAQ. Outdated app - not running the latest app version available can also cause performance issues. Check how to update the app in this Support article. Having more than 5 devices with downloaded music - you can remove older devices by following the steps you'll find in this Support article. Not going online at least once in 30 days - your downloads might be removed because of this. The content being removed from Spotify - the downloads will also be removed. Hope this helps! Cheers. ... View more

Hey there folks, Thanks for posting on the Community! Apologizes for the late reply, as we just came across this thread. @DubaiLadiesClub, since you're subscribed to Premium, but aren’t seeing the Premium features, could you try logging out from the app and then back in again? This action will resync the info between your device and account. Shouldn't that do the trick, could you double-check your account's subscription status over at the account page? If it shows as Premium, make sure you're using the same details that are displayed on the account page when signing in to the app. Should the subscription status at the account page show as free, however, we recommend that you follow the steps on this page. @Swanson33 keep in mind that advertising might appear within some podcast episodes. So, even as a Premium user, you may hear advertising or sponsorship messages in podcasts. However, you can still listen to music without any interruption while on Premium. Let us know how it works out! ... View more

Hey there @21wzvaytuywluvsjl3sp, Thanks for posting on the Community! Could you double-check if there are any tracks added to your play queue? If so, could you try removing all the tracks from the queue and then give a playlist another go? You can also try clearing cache that's stored in the app to see if it makes any difference. Shouldn't that do the trick, can you let us know if this only happens on your iPhone, or does it occur on other devices as well? Let us know how you get on. ... View more

Hey there folks, Thanks for providing us with some additional info! We've looked into this from our end and we can confirm that this feature isn't available for podcasts at the moment. We always take new ideas and feedback into consideration to improve the app, so feel free to create an idea if this is something you'd like to see implemented. Cheers! ... View more

Hey there @Piupa, Thanks for reaching out on the Community! Sounds like you're seeing some of the features of the free plan. Sometimes, recommendations may show up in your playlists. If you have shorter playlists, more recommendations might be suggest for you, so you can expand your listening. What I can suggest is that you add more songs to your own playlists. Another option is to upgrade to Premium, where you can listen to playlists and tracks in any order you like. We hope this clear things up! Cheers. ... View more

Hey @felix_t5, Thanks for reaching out and welcome to the Community! Just to confirm, are you able to locate the playlist in Your Library? If so, does the option Remove from Profile appear when you click the 3 dots?   If possible, it's also worth trying to remove the playlist from a different device. For example, if you're currently using the phone app, you can try from a desktop or using the Web Player. Let us know how you get on! ... View more

Hey there @Atom-x, Thanks for sending over the details! Could you also double-check which version of the app you're running? New updates are not pushed simultaneously to all users, so it would be great if you could check which one you currently have installed. We'll keep an eye out for your reply. Cheers! ... View more

Hey there @willspoting, Thanks for reaching out! While it's not possible for the plan owner to see the member's login details, the plan member should still be able to see it on their own account page. If they're currently logged in to the Spotify desktop app, they can press the Profile icon in the top right corner > Account. This will take them directly to their account page, where they can see the email address they signed up with. Your plan member can also reset their password at any time by entering their email address here. Lastly, don't worry if you remove them from the plan, they still get to keep their Spotify account and all playlists 🙂 We hope this helps! Let us know how you get on. ... View more

Hi there, Thanks for reaching out! We hope you don't mind us answering in English, as it's the official language on the Community. In this case, the best thing would be to get in touch with our Customer Support team, so that they can have a closer look at the payment. We hope this helps! Cheers. ... View more

Hey @R_m1, Thanks for posting on the Community! To start, could you try clearing cache from the app? We also suggest logging out and then back in again once it's done, this should resync the account info. Also, does the same thing happen if you connect to a different network? For example, if you're currently using 4G, you can try connecting to WiFi. Let us know how you get on. Cheers! ... View more