Cendyn

And last but not least, the third and final beginner's guide in our AI search series. If the first two helped you understand the new landscape, this one shows you how to actually use it to drive bookings. Travelers are changing how they search and book, and many hotels feel lost in all the AI noise. What really matters is knowing which simple steps will actually boost visibility and bookings. That is why we created A step-by-step AI action plan to drive hotel bookings, a clear beginner's guide that focuses on what works: attracting more guests, increasing conversions, and strengthening relationships. Inside, you’ll learn how to: ✅ Identify the right AI tools to boost marketing and booking performance ✅ Automate guest communication to increase satisfaction and loyalty ✅ Use data-driven insights to optimize campaigns and convert more guests Sad to see the beginner level wrap up? Hang tight. The intermediate level is coming up next with three guides designed to elevate how your hotel shows up in AI search. Stay tuned! 🔗Download the guide here! 👉 bit.ly/4qWMBtl

What happens to hotel distribution when people stop clicking and start asking AI instead? In the latest viewpoint from Hospitality Net, Tina Markowitz, VP Global Strategy at Cendyn, argues that metasearch isn’t dying, it’s dissolving beneath the surface and evolving into the data backbone behind conversational booking. 🔗Read her full view (and insights from other industry experts) here. 👉 bit.ly/4pjwtAX

Email marketing is the hotel industry’s secret revenue weapon. 📧 Even after two decades of insights and data, many hotels are still missing out on the power of high converting email campaigns. Ready to level up and help guests Find, Book, and Grow with you? 🏨 Social media may be rising, but email continues to deliver one of the strongest ROIs when done right. Boost your strategy, improve deliverability, and turn your emails into real revenue drivers. Download the guide here! 👉 bit.ly/4otUOm7 #HotelCRM #HospitalityTech #DirectBooking

Email marketing is the hotel industry’s secret revenue weapon. 📧 Even after two decades of insights and data, many hotels are still missing out on the power of high converting email campaigns. Ready to level up and help guests Find, Book, and Grow with you? 🏨 Social media may be rising, but email continues to deliver one of the strongest ROIs when done right. Boost your strategy, improve deliverability, and turn your emails into real revenue drivers. Download the guide here! 👉 bit.ly/4otUOm7 #HotelCRM #HospitalityTech #DirectBooking

Last month, we had the absolute pleasure of hosting both Jenny Ethridge Cendyn's Chief Human Resources Officer, and Yakesh A., Cendyn's Chief Technology Officer, at our India office. This visit was a special moment for our teams and a true reminder of the power of leadership that is present, attentive, and genuinely human. Jenny and Yakesh spent their visit connecting with our teams, listening to their experiences, and learning about current projects and challenges. Their openness created an environment with valuable group discussions and one-to-one conversations. The energy and commitment were motivating while reinforcing the importance of collaboration, trust, and empathy.🌟 A huge thank you to Jenny and to Yakesh Arora for making this visit both memorable and impactful. Our teams are energized and excited for what comes next!🚀 #TeamCendyn #TeamMeetUp #BetterTogether

At HSMAI CSC Middle East, Christophe Pereira shared powerful insights on what truly drives guest loyalty today. The message was clear: loyalty isn’t built at check-out, it’s built through every moment of the guest journey. 1. Personalization is no longer optional: Travelers expect seamless, relevant, and engaging experiences at every stage. To deliver this, hotels need actionable first-party data, not fragmented or messy information. 2. Clean data = better decisions: By unifying guest profiles and cleansing data across systems, hotels can truly “know” their best guests and understand what motivates them. 3. Segmentation unlocks smarter marketing: When hotels segment based on real behaviors and preferences, communication becomes more meaningful and far more effective. 4. AI amplifies every strategy: AI-driven insights, reporting, and automated workflows help teams personalize at scale, optimize timing, and stay consistent across every channel. 5. Loyalty grows through recognition: Targeted rewards, personalized offers, and timely communication encourage repeat stays and strengthen long-term relationships. Thank you to HSMAI MEA team for the opportunity to participate as speakers and share our perspective. It was a pleasure to engage with industry leaders and discuss how we can shape the future of the guest journey together.

✨ Cinnamon Hotels & Resorts has unlocked a new era of digital performance with their refreshed Cendyn Web experience. With a powerful blend of design, data, and personalization, their online presence now works harder and smarter. With Cendyn Web services, they achieved a 71% increase in active website users, a 5% lift in conversion rate, and built a scalable digital ecosystem designed to support their brand story and long-term growth. This project goes far beyond a visual update. It represents a strategic shift that transforms website visits into meaningful bookings and first impressions into lasting, loyal relationships. A transformation where every interaction becomes an opportunity to connect. Discover the full success story🏨 🔗 Link in the comments!

As we head into the season of gratitude, we’re not only celebrating Thanksgiving this week; we’re also giving thanks for the incredible teammates who are marking milestone anniversaries at Cendyn. Your dedication, passion, and commitment make our global team stronger every day. 💚 🎉Celebrating 5 years: Ryan Drennan, Preeti Karumbaya, Randy Helvey, PMP, Avinash Morampudi 🎉 Celebrating 3 years: Cinthya Coutinho, ASHISH PANDEY, ghali saikiran, Dayvin Zahout, Nolwen Leroutier-Michel To each of you, thank you for the impact you make and for helping shape the Cendyn culture. We’re grateful for you this season and every season. Here’s to celebrating your achievements and all the success still ahead! #TeamCendyn #Cendyn #Milestones #EmployeeAppreciation #WorkAnniversary

This month’s industry events gave us a front-row seat to the trends shaping hospitality’s next chapter. ✨ From global conferences to regional stakeholder meetings, one theme was loud and clear: AI is redefining how travelers search, how hotels operate, and how brands engage with guests. Here are the key highlights: HSMAI Curate & The Hospitality Show 🔍 Google showcased the rise of AI Overviews, reaching 2B monthly users across 200+ countries, and revealed shifting search behaviors. MMGY highlighted shorter booking windows paired with increased search activity as travelers research closer to their trips. WTM London 🌏 Strong economic growth, especially in Asia Pacific and particularly China, continues to fuel global travel. Despite rising costs, people are prioritizing trips, traveling farther and staying longer, contributing to 1.5B international arrivals in 2025. Maximum Occupancy 💎 The luxury segment remains a major ADR driver in Oceania and Southeast Asia, with Queenstown and Sydney leading the pack. Meanwhile, AI is transforming voice reservations as next-gen agents handle increasingly complex scenarios. HOSPACE 2025 ⚙️ AI-dominated discussions, becoming part of everyday hotel operations and driving significant efficiency gains. This momentum also reinforced the need to turn sustainability commitments into real, actionable progress. EMEA Stakeholders Conference 🤖 Conversations highlighted the accelerating role of automation and AI in operational performance and explored new ways to elevate guest engagement with more personalized, seamless experiences. Michael Bennett, Ricky Castoldi, Tom Teta, Charles BeeBee, Elaine Kennedy, Inés Bernal Fernández del Pino, Erika Bucsi, Allard Alfrink, Christophe Pereira, Jérôme Diaz Lopez, Julio Selva, Jose Lozoya, Javier Moreno, Sarah-Anne Tissot, Luke Markesky, Yakesh A., Quentin Lederer, Laura Colombo, Jess Funke Maspes, Brian Dowd, Laura Webster, Tina Markowitz, Brent Harris, Sudhir Ghildiyal, CRME, Michael Bongiovanni #HospitalityTech #AIinHospitality #TravelTrends #HotelInnovation #CendynEvents

London is not just about tea and tourists. It is a global hub for knowledge, and that means huge MICE potential for hotels. 🏨 The Corporate segment still leads, but Training, Education, and Associations are growing fast. One in five visitors comes for business, giving London hotels a big chance to win higher-value events. Our latest London MICE Market Insights breaks down the segments, seasonal trends, and industries worth chasing so hotels can find, book, and grow smarter. 🔗Read more by clicking the link in the comments below! #MICE #LondonHotels #HotelTech #EventStrategy #HospitalityInsights #BusinessTravel #MeetingsAndEvents #Cendyn #Knowland #TravelTech