Flip

I recently watched a public retailer that frankly had a pretty horrible customer service experience flip it on a dime Like so fast...it got me thinking, AI is a reset button There are brands that have invested so much for so long and pulled so far ahead, we all know them But this company, they had all the problems - limited hours, limited channels, hidden phone number, clunky bots, long hold time, unhelpful agents Until suddenly they didn't They nailed their AI execution - and now have 24/7 quality with ai & humans Leapfrogging everyone, just like that... The leaders today can wait, and play it slow, and stick to what got them to the top But as they say what got you here won't get you there, or keep you there, and they're slow-walking the key to next generation's crown 👑 Tough calls, I get it, but the safe strategy feels sorta risky Especially when the future is obvious

OH MY ME! OUR TAXI TEAM TOOK THE INNOVATION AWARD AT THE TAXI SUMMIT AWARDS FOR THE THIRD YEAR RUNNING GOOD JOB TEAM

For healthcare providers, phone AI is about visit conversion ie what % of people who call in end up with a visit? It’s what our team obsesses over every day 18mos into serving healthcare, we don’t have many year-over-year data points, but here is a good one... The conversion rate has increased by 63% For this 100+ location group that’s a +$5M incremental revenue lift aaaaand a more efficient better experience for patients + staff

Our customers have the most amazing stories Not ideas, not buzzwords, not roadmaps...actual experience implementing AI successfully on the ground, for real in 2025, '24, '23 even We're now hiring a few folks whose sole job it will be to help them tell their stories to publish a new content piece with a customer every week For the best brand in B2B Alongside the best team in AI if I do say so myself 🤫 Love and appreciate warm recs, cold inbounds, post boosts, all the good stuff! 💜 Kristina Keene Lee Nadler Flip

Flip customers who want to maximize automation have AI resolving +80% of their calls Even large brands with 10s of thousands of calls per day…that used to have hundreds of agents So where do they go from here, what’s next? Phase #1 = high automation, high csat Phase #2 = converting biz outcomes Use these thousands of customer conversations to drive outcomes on the metrics that matter…sales, retention, appointments, trips, no-shows, etc That’s where this is going When someone has product questions, you don’t just answer the question, but you help them complete the purchase then and there And follow that pattern across every contact reason

Customer service AI is a vertical market ie each industry (retail, healthcare, financial services) will have dedicated vendors, vs single platforms used across all industries There's just too many workflows and integrations required for the product to be great in retail we have 200 intents, 100 integrations, and counting ...where's my order, cancel subscription, etc ...Shopify, Narvar, etc Why would any brand want to start from scratch and spend the next 5yrs building themselves 10% of what we have out of the box today?

Day 2 at TTA Mobilize 2025 — and Vegas is delivering! 🎰☀️ It’s been an awesome couple of days connecting with transpo pros, tech innovators, and all-round industry experts who are as excited as we are about the future! We’re here with Flip, showing how our conversational voice automation is giving old-school keypress menus a well-deserved retirement 🕹️➡️💬 — making every call faster, smarter, and way more human. If you’re around, come find me, Richard Dale and Will van der Linde at the Flip booth! 👋 Let’s make the most of Day 2 — more great conversations, more ideas, and maybe a little less jet lag 😅 #TTAMobilize2025 #Automation #TransportationTech #Flip

IT’S FINALLY TIME!!!! Flip is hiring in Marketing 😎 If you’re in or want to be in NYC and excited to help us tell customer stories, then this role might just be for you. Get applying, friends!! #FlipYeah