Mongoose

Sending more emails won’t fix retention. Building relationships will. ✔️ At Montcalm Community College, coaches shifted from one-way outreach to real conversations with students. The result was faster responses, more follow-through, and stronger trust. That’s the work student success teams are built for...if they have the right tools. 🙌 We break down how conversation insights help staff spot disengagement early, respond with empathy, and keep students on track. Get the full story: https://lnkd.in/eQJSM9s2

One person. Multiple student populations. Thousands of conversations. At Thomas More University, Associate Director of Admissions Tony Otten runs the entire Mongoose setup on his own. 🔥 Campaigns. Templates. Reporting. Text and WhatsApp outreach. All from one dashboard. That’s how a small team creates a big impact. ✔️ More signups for events ✔️ Stronger support for international students ✔️ Centralized communication across staff Full story here: https://lnkd.in/enmNPHwP

How do “empathy” and “AI” belong in the same sentence for advising leaders? 💡 In this clip, we dig into a counterintuitive insight from hundreds of millions of student messages: With the right design, AI can sometimes craft more empathetic responses than overworked staff who are racing through overflowing to-do lists. It’s not about replacing advisors; it’s about offloading the time-pressure and routine back-and-forth so humans can bring their best selves to the conversations that matter most. 👉 Watch the full webinar on empathy + AI in advising: https://lnkd.in/eb2fGUQS

For Northwestern Oklahoma State University, “student-centered” isn’t just a value...it’s a 24/7 promise. With Mongoose Chat, the university’s LASSO Center created an always-on communication channel that helps students get answers when they need them most - and keeps staff connected to what matters. 🌙 After-hours support without added workload 📈 Insights that reveal trends before they become issues 💬 Real-time connections that build trust and belonging Learn how NWOSU scaled personalized student support, day and night: https://lnkd.in/efWGX84G #HigherEd #StudentSupport #Retention #AIChatbot #Mongoose #EdTech

Join us Wednesday, Dec. 10, for an exciting AI Demo Day showcasing four innovative vendors transforming the future of #college admission and student support. Learn more and register: https://ow.ly/eGCr50XqKh9 This event is free for all college admission professionals. Featured vendors: ✅ Capture Higher Ed ✅ Jacaranda Tech, Inc. ✅ Mongoose ✅ESAI Whether you’re in #highered or supporting secondary counselors, this event will inspire new possibilities for impactful AI integration—boosting yield, improving decision-making, and more.

Most campuses measure success. Few study failure. 👀 That’s changing. On December 10, we’re teaming up with The Chronicle of Higher Education to talk about what student-centered support will look like in 2026, and how small breakdowns in communication can actually reveal what’s working, what’s not, and what’s next. Expect honest stories, practical ideas, and a new way to look at “failure” that just might make your institution stronger. 💥 Register here: https://lnkd.in/e7dsYzPy

Pro Tip: All Text, Chat, and WhatsApp inboxes now live under Conversations with unread counts. Find what needs your attention, fast. 🚀 #MongooseProTips

The front office phone couldn’t keep up. Missed voicemails. Long hold times. Parents stuck waiting for answers. 🫣 Ewing Marion Kauffman School replaced it with a shared inbox in Mongoose. Now anyone, on-site or remote, can jump in and text back.⚡ The results: • Fewer calls • Faster responses • Happier families That shift turned daily communication from a bottleneck into a strength. Read the full case study: https://lnkd.in/eRYyxUVk

Public funding is down. Expectations are up. ☝️ For advancement teams, the question isn’t if to use AI, it’s how. Conversation Intelligence helps you listen at scale: ✔️ Understand how donors feel in real time ✔️ Identify trends before they impact giving ✔️ Personalize outreach without losing the human touch This is what modern fundraising looks like, grounded in data, driven by empathy. Learn more about AI-powered donor engagement: https://lnkd.in/e6vczs98

Failure isn’t the end of the story. It’s where the learning starts. Every missed appointment, dropped class, or unreturned call tells you something if you know how to listen. The best institutions are turning those small stumbles into early signals...and using them to build stronger systems of support. 🤝 Join us and The Chronicle of Higher Education on December 10 to explore how higher ed leaders are rethinking failure as feedback and designing more connected, human-centered responses across campus. 💬 Save your spot: https://lnkd.in/e7dsYzPy