How tech is changing customer trust and transparency

Fintech(financial technology), refers to the use of technology and innovative software to automate and enhance traditional financial services, making them more efficient, accessible, and personalized. It has revolutionized how consumers and businesses manage their financial activities, from payments and investments to lending and insurance.

Healthcare is making breakthrough treatments. Banks are launching instant cross-border payments. Energy giants are slashing billions in costs. What do they ALL share? They're on the AIQ 50 Fortune ranking: and not one got there without a security-first IT strategy. Security isn't just for tech companies. AI is powering supply chains, customer experiences, and data-driven decision-making everywhere. But every advance brings new risks. In 2025, the leaders are manufacturers, insurance firms, retailers: proving every industry needs an executive approach to security, not just a patchwork fix. Here’s how it really looks: multi-location teams working together, seamlessly connected, secure operations in action, and a modern workspace that inspires collaboration. At SecureX, we help teams in ANY sector optimize their IT ecosystem and visualize risk before it becomes newsworthy. Ready to ransomware-proof your enterprise? It’s more possible (and necessary!) than ever( because security-first means #businessfirst.) SecureX Victor W Cardona

Success in FinTech isn't just about technology—it's about understanding customer pain points, providing exceptional support through complex financial conversations, and building trust through consistent, reliable service.

Why Fintech Consultants Matter? Role of a Fintech Consultant Understand customer needs: Shape features that solve real financial problems. Ensure compliance & security: Protect user data and transactions. Enhance user experience: Simplify onboarding and transactions. Build trust: Promote transparency and reliability. Drive innovation: Enable faster access to new financial technologies. Impact on Customers Partnerships with consultants lead to secure, ethical, and user-focused fintech solutions that help customers save, invest, borrow, and pay with confidence.

Service without Technology Vs. Technology without Service: The Practice (Part 1) Technology has profoundly reshaped both business operations and daily life, offering numerous advantages while also presenting distinct challenges. The impact of technology is evident across various sectors, from enhancing communication and efficiency to introducing new risks and dependencies. Service Without Technology Service without technology relies on traditional, human-centric interactions and processes. This approach often emphasizes personal connection, empathy, and bespoke solutions tailored by individuals. In customer service, for instance, this would involve direct conversations, manual record-keeping, and problem-solving based purely on human judgment and experience. Advantages:- Personalized and Empathetic Interactions: Human agents can offer empathy, understand complex nuances, and build rapport, which is crucial in sensitive situations like identity theft or emergencies. Flexibility and Adaptability: Human service providers can adapt to unique or complex problems that automated systems might struggle with, offering creative solutions not pre-programmed into technology. Trust and Reassurance: Many customers prefer interacting with a person, especially when dealing with significant issues, as it can be more reassuring and build greater trust. Reduced Implementation Costs: Avoiding technology infrastructure can eliminate significant upfront and ongoing expenses associated with software, hardware, and maintenance. Disadvantages:- Slower Response Times: Manual processes are inherently slower than automated ones, leading to longer wait times for customers and reduced operational speed for businesses. Limited Scalability: Human-only service models are difficult to scale rapidly to meet increased demand without significant increases in staffing and associated costs. Inconsistency: Service quality can vary between individuals, leading to inconsistent customer experiences. Higher Operational Costs (Labor): While technology implementation has costs, relying solely on human labor can lead to higher long-term operational costs due to salaries, benefits, and training. Data Management Challenges: Manual data collection and storage are prone to errors, less efficient, and make it difficult to analyze trends or personalize future interactions effectively. To be continued... #service #technology #customerservice #ethiopia

In financial services, technology evolves fast but customer trust still moves at its own pace That’s why true innovation isn’t just about launching new products. It’s about building confidence through transparency, security and meaningful communication at every step of the customer journey. Companies that treat customer success as a growth engine not a support function - are the ones turning complex digital adoption into long-term relationships. In the end, it’s not the features that retain clients. It’s how those features make people feel supported, safe, and understood. #CustomerSucces #Fintech #FinancialService #CustomerExperience #Trust #DigitalTransformation #CXLeadership

Centralizing channels & boosting digital transparency In today's digital landscape, enhancing transparency and efficiency is paramount. Implementing key strategies can revolutionize operations and promote accountability: - **Unified digital portal**: Establish a single-window platform akin to a GeM-style marketplace for procurement, licensing, and service requests. Mandate API-driven data flow to ensure seamless connectivity across ministries, states, and private partners. - **End-to-end encryption & immutable logs**: Utilize blockchain-based audit trails for transactions, ensuring public visibility while maintaining tamper-proof records. - **Real-time dashboards**: Provide stakeholders with live metrics on tender status, bid evaluation, approvals, and payment milestones. Interactive charts enhance data comprehension and decision-making. - **Standardized workflows**: Embrace ISO-compatible process maps to streamline approvals. Automate routing through workflow engines to minimize manual intervention. - **e-Signature & OTP verification**: Transition from physical sign-offs to digital signatures and multi-factor authentication, enhancing security at every stage. - **Whistle-blower channel**: Integrate an anonymous reporting module on the portal. Encrypted case tracking and status updates bolster transparency and accountability. - **AI-driven anomaly detection**: Deploy pattern-recognition models to identify irregularities in bid amounts, timelines, and vendor histories. Flag outliers for further scrutiny. - **Open-data APIs**: Share non-sensitive datasets such as vendor registration details and performance scores for third-party audits and civic dashboards. - **Capacity building**: Conduct routine training sessions on the platform, data privacy, and ethical digital tool usage for staff and partners. By implementing these measures, channels are centralized, actions are traceable, and avenues for corrupt practices are significantly reduced. Embracing transparency and efficiency is key to fostering trust and integrity in digital ecosystems.

Innovation is going on the back burner for now. FI leaders have made it clear that they aren't worried about growth or new features; they're concerned about keeping fraudsters out. The tech that matters now: • Catching fraud before real-time payments go through. • Self-learning models that update instantly (Self-supervised learning). • Automating the heck out of manual KYC/AML tasks (Hyperautomation). Gartner just dropped their latest Hype Cycle for Fraud & Financial Crime, separating the must-haves from the marketing hype for 2026.

Contactless. Automated. Reliable. That’s the foundation of our flagship solution, a system built to simplify compliance, improve oversight, and remove the guesswork from daily operations. Our Contactless Proof of Presence System uses smart beacons and staff-worn tags to track activity in real time, no manual check-ins, no errors, no missed tasks. Here’s how it helps operations run smarter: ✅ Real-time visibility – instantly see who’s on site and what’s being done. ✅ Automatic compliance – every task logged, every standard met. ✅ Instant alerts – get notified when something’s missed. ✅ Smart reporting – actionable insights for better decisions. From small teams to multinational operations, it’s a system that scales with your needs, keeping compliance effortless and visibility crystal clear. 📍 Smart technology, built for real-world operations. Want to see how it works? 👉 Learn more about our solution: https://lnkd.in/dWB2y9bY

"Digital identity" sounds like a tech project. It’s not. It’s a trust project. In the last few months I keep hearing the same two questions from people whenever digital ID comes up: “Will my data leak?” “Will it actually make my life easier, or is it just more paperwork with a new name?” Those two questions are more important than any architecture diagram. Here’s the uncomfortable part: 1. Most people don’t care about the back-end. 2. Most agencies still talk like the public cares about the back-end. If we want people to adopt digital ID, we can’t just talk about infrastructure. We have to talk about experience: • Can I access health, tax, education, and licensing services faster with one login? • Do I still need to bring photocopies of documents? • Who is accountable if my data is misused? This is where digital identity wins or fails. My view is simple: digital ID will only earn trust if we design it like a service, not a surveillance tool. If you work in government or any regulated industry and you’re trying to roll out “digital transformation,” please remember the public doesn’t follow your strategy deck. They follow how annoying (or not) it feels to use. Follow me if you want the honest version of how this actually plays out on the ground.