10+ Years of Experience in Public Policy | Digital Identity & Fintech | Stealth Advisor | Open to Consulting/Advisory
"Digital identity" sounds like a tech project. It’s not. It’s a trust project. In the last few months I keep hearing the same two questions from people whenever digital ID comes up: “Will my data leak?” “Will it actually make my life easier, or is it just more paperwork with a new name?” Those two questions are more important than any architecture diagram. Here’s the uncomfortable part: 1. Most people don’t care about the back-end. 2. Most agencies still talk like the public cares about the back-end. If we want people to adopt digital ID, we can’t just talk about infrastructure. We have to talk about experience: • Can I access health, tax, education, and licensing services faster with one login? • Do I still need to bring photocopies of documents? • Who is accountable if my data is misused? This is where digital identity wins or fails. My view is simple: digital ID will only earn trust if we design it like a service, not a surveillance tool. If you work in government or any regulated industry and you’re trying to roll out “digital transformation,” please remember the public doesn’t follow your strategy deck. They follow how annoying (or not) it feels to use. Follow me if you want the honest version of how this actually plays out on the ground.
