The New Frontier of Finance: How AI Agents Are Powering Intelligent Transformation

For decades, we chronicled the shift to digital, but now, a new chapter is unfolding—one powered by agentic AI. We're witnessing the rise of a new class of digital workforce: autonomous agents that don't just answer questions, but understand intent, orchestrate tasks, and execute on goals.

 The Economic Potential of Agentic AI

The promise of this new era is immense, with Bloomberg Intelligence forecasting a future where nearly half of all banks cut costs by up to 10%, achieving a stunning ROI of over 120%. This potential stems from a paradigm shift from reactive to proactive engagement.

Imagine a banking assistant that anticipates your financial needs, offering tailored advice before you even think to ask. This level of personalization fosters deeper customer loyalty and opens new revenue opportunities. Internally, AI agents can automate complex workflows, freeing up employees for more strategic work and creating a more agile, efficient, and customer-centric institution.

BigTech's Vision for Agentic AI

The potential of AI agents has not gone unnoticed by global technology leaders. At the recent Huawei Connect 2025, a clear vision for intelligent finance was laid out with the launch of Huawei's agentic AI solution, FAB (FinAgent Booster). This solution delivers tangible business outcomes, powering gains like AI face-to-face customer intention recognition accuracy of more than 90% and millisecond-level latency, simplifying intelligent application engineering.. FAB empowers financial institutions to build and deploy their own AI agents at scale, accelerating their intelligent transformation. It combines cutting- edge AI with deep industry expertise to create agents that are intelligent, secure, compliant, and reliable.

The Crucial Role of Experience and Ecosystems

However, technology alone is not enough. The path to intelligent finance is complex, requiring partners with a proven track record. The nuances of financial services—from stringent regulations to data security—demand deep expertise. This is where collaborative ecosystems become indispensable, acting as a bridge between global technology vendors and localized partners. A prime example of this philosophy is Huawei's Global Financial Partner RongHai Program. Through its alliance of over 150 ISV partners, it ensures that new technology is not just powerful but also compliant, culturally aware, and tailored to the community it serves.

Banks at the Forefront of the AI Revolution

The adoption of AI agents is not a distant future; it's happening now. Global banks like HSBC are exploring agents that can autonomously manage middle and back-office operations, including trade reconciliation and compliance checks—transforming months of processing into minutes.

 The momentum is just as strong in Asia. A leading bank in China, for instance, has deployed over 100 AI agents across its business, streamlining operations and enhancing customer interactions. Another Bank in China has also achieved remarkable success with its loan voice assistant, which now operates with 90% accuracy—a testament to the power of modern AI.

 Conclusion

The journey towards intelligent finance is a marathon, not a sprint. It requires a clear vision, the right technology, and, most importantly, a collaborative spirit. As we embrace the era of AI agents, the financial institutions that will thrive are those that forge strong partnerships, leverage collaborative ecosystems, and place a premium on experience. The future of finance is not just intelligent; it's intelligently collaborative.