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[CH99]

Plan

Premium

Country

USA

Device

iPhones, windows desktop, every device I have tried

Operating System

(iOS 18.7.1, Windows 11 home.

My Question or Issue

Recently left my spouses duo plan so I could start my own and become the plan manager so I can get the audiobook benefits. A few days after the plan expired I went to sign up and it is telling me on my phone that I am still on a duo plan that expires 1/1/70.

When I try from a desktop, any attempt to manage my plan or make changes to my account is met with "Your plan information widget is unavailable, and we are working on it. Please go to subscriptions  to manage your plan/subscription"

Additionally, my spouse is free and clear and can sign up for the duo accounts again on both their phone and computer. This issue is only on my end with seemingly no work around. I believe there to be some type of error with my account that I will not be able to fix without someone looking on the back end of things. The expiration date on my phantom duo account of 1970 or 2070 is the puzzling part. To my knowledge I am not part of anyone else plan or a plan from a third-party subscription. This duo account was the only time I have had premium.

I am attaching a few screenshots in hopes this will help. Happy to answer any more questions or provide additional information. Please help.

[Joan]

Hi there @CH99,

Thanks for reaching out. We'll be happy to help you manage your payments.

This is indeed a very odd and rare error, so let's get this sorted for you. Try opening this link directly in an incognito window and see if that works. Try that in different browsers, on different devices and on various networks. If you use any kind of VPN, disable it as it's more than likely interfering with server communication.

Let us know how it goes.

[CH99]

Hello,
This solution did not work on either my phone nor my laptop. I am not
connected to a VPNon either device. Any other solutions would be
appreciated.

Thank you

[Dessi · Accepted solution]

Hey @CH99,

Thanks for your cooperation!

On some of the screenshots it says that you're still a member of the Duo plan, so there seems to be an account-related issue causing the system to think you're still part of the plan for some reason and the way around this would be for the subscription to be ended from your account as well. As we don't have the necessary tools to assist with that on the Community, it'd be best to send us a message via the links here as this needs to be looked into backstage.

Hope this gets sorted out soon!

[Sara777]

Ihave same problem i just bought family subscription and i did everything you said nothing works 

[egpineda_26]

It is very hard to get direct help for spotify I have felt so discouraged with this app I even thought on canceling, if it wasn’t for all the albums of music I have  made with the years and that I really enjoy… u barely find help when you need it. I have been trying to get help with audiobooks as a plan manager for 2 months now and no answer.