Hi there @blabala22,   Thanks for reaching out and reporting this!   We were also able to reproduce the issue in the Web Player so we've forwarded this to our tech folks for further investigation. We'll let you know as soon as we hear back from them and have any info to share.   The Community is always here in case you need any help. ... View more

Hey folks,    Thanks for commenting!   Our tech folks confirmed this should be fixed in version 9.1.4, which isn't live yet so make sure to update your app regularly as already mentioned. We'll post again once this version is out and check with you folks if everything's working as expected then.   Cheers! ... View more

Hey folks,   Thanks for the patience!   Our tech folks have reached out asking for your cooperation on reproducing the issue, so it'd be really helpful if you can try this out again and share timestamps from the exact time this happened + your time zone so our team can continue investigating this further.   Keep us posted. ... View more

Hey @kman5,   Thanks for reaching out and welcome to the Spotify Community!   We're afraid we don't have a Spotify guide to share and the one, which doesn't exist anymore was an external one, but we can confirm that the standard citing rules should apply when using links in academic work. We have more strict guidelines around Spotify codes and their use for commercial purposes, which you can check in the FAQ section here in case you decide on using such a code. As for the playlist referencing, it'd be best to check with your institution or look up information about what's permitted in such cases.   Hope this clears things up a bit. ... View more

Hi there @domi03,   Thanks for reaching out!   If both of you have already joined the same Duo plan and verified that you live at the same address, there shouldn't be any issues with travelling from time to time. We can also confirm that if you are logged in your own separate accounts, there shouldn't be any interruptions and both of you can listen to whatever you want whenever you want without having an impact on the other's account.   Hope this clears things up. ... View more

Hi @Katsy13 and @densque,   Thanks for reaching out!   If you've already made sure that Data Saver is off in your device's settings, can you check if that's also the case in Spotify's ones as @DavidFlint mentioned? You can do that in the app by going to Settings -> Data-saving and offline -> Data saver mode -> Always off. If you're connected to an external device when this is happening, try disconnecting from it temporarily to see if that helps as well.    Hope this helps. ... View more

Hey folks,   Thanks for all the reports!   We'd like to look into this a bit closer and report it to our tech folks, so it'd be great if you can share the following info: The make and model of the device this is happening on. The Spotify version you're currently running - here are the steps on how to find it. Where you're trying to access Wrapped Party from - the Wrapped stories, Home/Made for You feed or a link. Since we weren't able to reproduce the issue, it'd be really helpful if you can send us a screenshot of what it looks like on your end so we can check.   Keep us posted. ... View more

Hi folks,   Thanks for reaching out and flagging this!   We were also able to reproduce this on Android and we've passed it on to our tech folks for further investigation. As soon as we hear back from them and have any info to share, we'll let you know, but in the meantime make sure you always keep your app updated to no miss out on a potential fix.   The Community is always here in case you need any help. ... View more

Hi there folks,   Thanks for reaching out and sorry for the delay in replying!   @Jamieh75, your original post addresses a couple of different issues so we'd like to go over them separately in order to clear things up a bit and share some info we have: You mentioned that a lot of content isn't loading or appearing properly and that sounds a lot like this current Ongoing Issue we have about playlists not loading on car infotainment systems. We can confirm that this is being looked into and you can subscribe to that thread to get updates on the topic. When it comes to Lossless in cars, it's not an option at the moment, but there's a Live Idea, which you can vote for to show your support. @HRading, thanks for your input about this as well! As for the issue with the white corners on albums - it was originally reported in this thread and is under investigation, so keep an eye out on that one as well. We’re grateful for your feedback, it really helps us make Spotify better for everyone.    The Community is here in case you need any help. ... View more

Hey @ACJMY2K84,   Thanks for the reply and for taking the time to test!   It seems like you're experiencing a different issue than the one affecting the Your Episodes playlist, since you mentioned this happening directly on the podcast page. In case you're trying to filter it by Not finished or Downloaded and it reverts to All episodes after you navigate away and come back to the podcast, then you can check out this thread and subscribe to it so you don't miss out on any updates. We've reported this issue to our tech folks and they're currently looking into it, but a reply will be posted there as soon as we have any news.   If you had something else in mind, it'd be great if you can share more info around the issue and the steps to reproduce it so we can take a closer look.   Hope this clears things up. ... View more

Hi there @ACJMY2K84,   Thanks for reaching out!   We tried reproducing the issue by following these steps, but everything seems to be working fine so can you let us know if you're doing the same thing or something else: Go to Your Episodes playlist Tap on the settings icon within it Choose something under Manage -> Remove played episodes Go back to the playlist and click on the filter/sort options Select anything under Filter by Exit the playlist and go back in Can you also confirm if the issue was fixed for you at some point and if so, when it started happening again? If you haven't already, we recommend performing a clean reinstall of the app, since there might be some damaged cache causing this and it will be removed this way. You can follow the steps here. Afterwards, you can try logging out and back in a couple of times in a row to make sure everything's synced.   Keep us posted. ... View more

Hey @me_,   Thanks for the reply!   We have an Ongoing issue about transitions not playing correctly, which is currently under investigation and we think your issue might be related to it so feel free to check it out. The reports in there are primarily for issues on mobile, but there are also some mentions about the desktop app.    We'd like to raise what you've mentioned with our tech folks as well so it'd be great if you can confirm a couple more things: How many songs does the playlist this happens with have? Does this occur only the first time you play it or also if you pause and restart it? Is the app in focus or is it minimized? Do you have any external device connected when it's playing? You did mention clearing the cache already, but it's worth performing a clean reinstall of the app to give it a fresh start and to ensure it's running the latest version.    Keep us posted. ... View more

Hey @Ali120,   Thanks for the reply!   Since you're not receiving any password reset or login emails when using your email address, it's worth trying with your username instead here. It's indeed possible to log in without a password as you mentioned, but the way to do that is by receiving an email to confirm this action. You did also say that you receive codes so can you let us know if they work? They should be valid for 20 minutes.   If this still persists afterwards, there might be something wrong with the email domain and that it's preventing you from receiving password reset or login emails so you can also try updating your email address to a different one from your profile page if you're still logged in your account on a different device.   Let us know how it goes. ... View more

Hi there @Eddie56,   Thanks for reaching out and welcome to the Spotify Community!   It'd be great if you can share a bit more details so we can look into why this is happening and assist you further: What's the make and model of the device you're using? When did this start happening - was it after an app or system update by any chance? Does this only occur on this particular device?  Are the desktop app and Web Player affected? This will help us check if it's account- or device-related. Have you tried using a different internet connection? As a starting point, it's always a good idea to perform a clean reinstall of the app to make sure you're running the latest version and to remove any damaged cache - here's how. Can you also make sure Spotify's granted all necessary permissions in your device's settings and that it's excluded from any battery optimization apps?   Keep us posted. ... View more

Hey @Malic90,   Thanks for the reply!   Unfortunately, we can't provide any info about the rearrangement of your Liked Songs due to this app, since it's a third-party one as mentioned, but when it comes to returning your playlist to its original state, it'd best if you message us directly through here as this might require sharing private info. We'd be happy to assist you further and help you get things back to normal.   The Community is always here in case you need any help. ... View more

Hi there @Malic90,   Thanks for reaching out!   Sorry to hear this happened, but we'll do our best to help you solve this and get your Liked Songs back to normal. Since this is a third-party app and not a service that Spotify offers, we can't really know how it works, but if you've connected your account to it, it should appear under Manage Apps here so you can try removing it.   If that doesn't make a difference, you can try manually removing the songs in bulk in the desktop app by selecting the first one in the list, scrolling to the last one that needs removing and pressing Ctrl + Shift. Then you can right click somewhere on the selected tracks and click on Remove from your Liked Songs.    Hope this helps. ... View more

Hey @SilSpoti,   Thanks for your reply!   If you're trying to remove these files, you can indeed use a third-party app as the AppCleaner one from you screenshot that does that, but if you're facing any issues it might be worth doing it manually by following the steps for a clean reinstall here.    It'd also be great if you can provide more information so we can investigate this further and answering @Eni's questions would really help us out with that. We'd also recommend testing this out on a different internet connection, if possible, as well as making sure Spotify's allowed through your PC's firewall. It's a good idea to flush DNS as well: Open Terminal.app. Enter one of the following commands: sudo dscacheutil -flushcache; sudo killall -HUP mDNSResponder​ Let us know how it goes. ... View more

Hey @jasjeet,   Thanks for this info, I'll pass it on to our engineers while we wait for some more users to check as well! Really appreciate you taking the time to test!   @ahd71, you're right, there seems to be a typo and instead of gb00fd1b6, the version should be gb00fdfb6 as you folks already shared. So this is the one where the fix should be implemented, but if you're still experiencing this, it'd be really helpful if you can follow the steps in my previous reply and send over the date + timestamp + timezone if you're able to repro the issue.   Thanks again for your cooperation! ... View more

Hi folks,   Thanks for the patience!   Our tech folks aren't able to reproduce the issue, so they've asked if you would be okay with being added to a test group, which would give them some better logs for troubleshooting the issue. If that's fine with you, could you do the following: Do a fresh install and repeat the steps to reproduce the issue Reinstall the app Repeat the steps to reproduce the issue Once that's done, please provide us with the date + timestamp + timezone when you reproduced the issue this way. This would help immensely with the investigation.   We'll be on the lookout for your replies. ... View more

Hi there @tama1,   Thanks for reaching out!   We can see that you're using Spotify Connect to play on your PC so we wanted to check if this also happens when the playback is directly on your phone as well or only when it's connected to a different device? Can you check if this is the case with a different internet connection, such as mobile data?    It's also possible that there is some corrupted cache causing this and we'd recommend performing a clean reinstall to make sure it's removed, here's how. You can also try logging out and back in a couple of times in a row afterwards to make sure everything's synced.   Hope this helps. ... View more