Hey @PetaPan007,   Welcome to the Community and thank you for joining the thread.   Keep in mind that the system will still display recommended tracks at the bottom of your playlists or in the homescreen even following the previous processes as this is an expected behavior. If the system is playing recommended tracks after an album or playlist, we'd recommend turning off the Autoplay feature on the affected device.   In case the recommendations are being included on your Play queue, make sure that the Smart Shuffle feature is turned off.   Lastly and if the issue persists, include in your next response a screenshot of the recommendations you're mentioning to take a better look at how things look on your end.   We'll be waiting for your response.  ... View more

Hey folks,    Thank you for reaching out to the Community.   We appreciate all the troubleshooting you've tried so far. To continue investigating this behavior, would you mind confirming if you're using the Connect feature or Google Cast to play your tracks on your Chromecast device?   Also, since this could be caused by network limitations and sound quality, would you mind checking if lowering the Audio quality or checking with a different Wi-Fi network makes any difference?   Lastly, since we couldn't replicate the behavior on our end, could you record a short video where we can take a better look? You can attach it to your next response by using the Insert Video option in the post editor. You can also upload it to YouTube or Google Drive and share the link with us (make sure the video has the permissions for anyone to watch it).   We'll be on the lookout. ... View more

Hey @Jirka85,   Welcome to the Community and thank you for joining the thread.   In this type of case, we'd first recommend checking if the account logged in your TV is the same one logged on your other devices. Taking that into account, we'd recommend logging out from your Spotify TV app and logging back in twice to force the sync between your account and your TV.   If the issue persists, would you mind including the screenshot requested by @MihailY to take a better look at how things look on your end.    Lastly include in your next response as well, the make and model of your TV to continue investigating this.   We'll be on the lookout.  ... View more

Hey @Carlosgam,   Welcome to the Community and thank you for joining the thread. Hope you don't mind me jumping in or replying in English, as that's the official language of the Community.   If you're the owner of the plan, you can change the address you've registered depending on the plan you have:   If you're a Premium Family owner, you can change it on the Family page. If you're a Premium Duo, you can change it on the Duo page. Bear also in mind that you can only select an address in the same country where your payment method was issued.   Hope this helps. If anything else comes up, the Community will be here for you.  ... View more

Hey @Phoebegreenwood598,   Thank you for reaching out to the Community and welcome.   This is an odd behavior because there should be no issues to install the app on your phone again. So first, we'd recommend checking if you have any active VPN when doing the process. If so, turn it off and try again.   If the issue persists, we'd recommend trying from a different Wi-Fi network as this could be related to your current connection.    Lastly, we'd recommend checking if you have the storage necessary to install the app. If not, try deleting some files or apps you don't need anymore. Remember also to download the official version of the app from the Google Play Store.   Hope this helps. If anything else comes up, don't hesitate to ask. ... View more

Hey @leo3487,   Thank you for your message.   Jumping in just to mention that if you're using an Android phone, when you turn on the Local audio files option, the app will display all audio files (with supported formats) stored on your device. You can find this option under the Android section of the article previously mentioned by @Amay.   At the moment, you cannot select a "source" folder for your Local files on the mobile app. If you also want this function implemented on the mobile app, we'd recommend voting for this idea so it could eventually reach the relevant departments to be taken into account.   Hope this clarifies things a bit. If anything else comes up, the Community will be here for you.  ... View more

Hey folks,   Thank you for your messages.   Jumping in just to mention that this behavior where this specific album is playing upon app launch is currently being investigated by internal teams already. At the moment, we don't have a time or date for this to be resolved, but hopefully it will be as soon as possible. We appreciate your reports about this issue.   In the meantime, we'd recommend keeping your Spotify app updated, so you don't miss any improvements coming your way.   Cheers. ... View more

Hi there @givemeabreak1,   Thanks for keeping in touch!   We’d recommend using the Spotify Connect option from the mobile app, instead of scanning the QR code you're mentioning, to see if it makes any difference. In the mobile app, go to the song/episode you want to play, once it's reproducing, click the Spotify Connect option in the playback view (the one highlighted in the image) and then select your Amazon Fire tablet.      You can also try all the process from a different device or using other internet connections (like a different Wi-Fi network, mobile data, mobile hotspot).   Keep us in the loop! ... View more

Hi there, @Missbrightside19    Thanks for reaching out and welcome to the Spotify Community!   In this case, we'd first recommend ensuring you have the latest version of the Turnup and Spotify apps installed. A bug in an older version might be using an outdated or incorrect redirect URI.    Also, you can try logging out of your Spotify account in all web browsers and in the Spotify app itself, then try linking again.   Lastly, since this seems to be controlled by the third-party app developer (Turnup), we'd suggest contacting their support team to check what could be the exact issue.    Let us know how it goes! ... View more