Hey folks,   Apologies for the late response here.   We're reopening the investigation for this issue so if you're still experiencing it, please share your current device model, OS version and Spotify version and we'll forward them to our tech team.   Cheers, ... View more

Hey @EquivalentClassic,   Thanks for reaching out.   If your payment for Spotify has failed due to insufficient funds and you've cancelled your subscription, your account has already reverted to the free service, so this would explain why you're unable to find the Update payment method button.   What you can do in this case is start a new subscription here using the new payment method and re-invite your Family members using these steps. Make sure you're re-subscribing in the same account to avoid issues with the members re-joining the plan (as plan members can only switch plans once every 12 months).   We hope this helps! Let us know if you have further questions. ... View more

Updated on 2025-12-02 Hey everyone,   Thanks for coming to the Spotify Idea Exchange and sharing your feedback.   We're setting this idea to Implemented with the introduction of the Fewer Repeats shuffling option which takes your recent listening history into account and can be found in Settings - Playback - Shuffle mode. Check out this For the Record post for more info.   Once again, thanks for helping us make Spotify better, by participating here on the Community! ... View more

Hey @MarcoGuba,   Thanks for reaching out!   To investigate this further, please let us know the following: Your current Spotify app version. Do you have a second display connected? Are the window size settings being forgotten after every restart of the app or your PC? Have you tried any troubleshooting steps like clean reinstalling the app? Keep us posted. ... View more

Hey @karibul,   Thanks for posting in the Community.   We're unable to help out in this situation here on the Community, as we don't have access to the necessary tools to look further into this. It's best you reach out to our colleagues from chat/email support as they're the folks who can provide you with more insight on the matter.   Cheers, ... View more

Hey folks,   Thanks for reporting this issue to us. @emimeni, thanks for letting us know about the sorting on the board not working as expected. We've merged your other comment here to keep everything in one place.    We can confirm that this has been forwarded to the relevant team, however we can't give an ETA for a fix. In the meantime, we'd suggest keeping your app up to date.   Cheers, ... View more

Hey @PathfinderKP,   Thanks for the additional info!   We've noted your report, however we can't give an ETA for a fix. In the meantime, just make sure to keep the app up to date.   We're here for you if there's anything else you wish to address. ... View more

Hey @PathfinderKP,   Thanks for reaching out.   We've tested this on our end but couldn't reproduce the issue. We see however that you were casting to a TV while recording the video. Does this happen when you're not sharing your screen? Does it behave the same way when you access the menu from the podcast page?   Also, have you tried any troubleshooting steps like clean reinstalling the app?   Keep us posted. ... View more

Hey @Profetrix and @maryjorp,   Thanks for joining the thread.   I've checked internally and I'm afraid that the promotion is no longer available, so feel free to take a look at our current plans and offers here.   Cheers, ... View more

Hey @Remy6,   Thanks for your reply.   Can you give it a try with another internet connection (preferably by a different provider) and with a different account? You can use the account of someone you know or create one for testing purposes (here's how to close it afterwards).   Another thing you can check is whether the episodes play fine in Offline mode.   Let us know how it goes. ... View more

Hey @kunaldas,   Yes, this is indeed a visual issue, however, we can't give an ETA on when it will be fixed, so in the meantime, just make sure to keep your app up to date.   Cheers, ... View more

Hey @C_Song,   Thanks for the videos.   I've checked on my end and was able to reproduce the issue, so I've now forwarded it to the relevant team for further review. We'll keep you posted on any updates in this thread.   Cheers, ... View more

Hey @Stify34238737,   Thanks for posting in the Community. We're sorry to hear about what happened.   Please note that we in the Community can't access your account and make changes to your subscription, so If you're still being charged for Spotify, please reach out to our colleagues from chat/email support again, as they're the ones who can take a closer look at this and assist you further.   We're here if there's anything else. ... View more