Hey, @noemi10,   Yeah, she needs to be present on the address in order to join the Family plan, so you can give it another try when she gets back home. Something else I'd recommend is making sure her account's country settings match yours.   Cheers 🤘 ... View more

Hi everyone,   Great news - our tech folks have identified the issue and are working on a fix which will be released in an upcoming version of the app.   As always, we'll keep you posted here as soon as we have any updates to share, stay tuned! ... View more

Hey, @Wickss,   Thanks for reaching out!   Does this happen when attempting to stream content in lossless quality? Note that not all devices support lossless audio playback and may be incompatible with the app. In any case, I'd recommend making sure your receiver is running the latest firmware updates.   If the issue persists (and occurs with lossy content too), it's worth checking your router settings and disabling IPv6 to see if that makes a difference. Something else you can try is changing the Wi-Fi frequency to 2.4 GHz / 5 GHz. If your receiver has a standalone app where these options are also available, make sure to configure them there as well.   Another thing you can do is disable DHCP and change your DNS settings to one of the listed below: 1.1.1.1 8.8.4.4 8.8.8.8 9.9.9.9 Hope this helps. Cheers 🤘 ... View more

Hey, @NeroCG,   The student discount can only be applied up to 4 years regardless of your degree, so if you've already used up your benefits, then you won't be able to extend it any further, I'm afraid.   More information on renewing the student discount can be found in this article.   Cheers 🤘 ... View more

Hi there,   Our tech folks are currently looking into this. If you're experiencing this issue, make sure to give it a like 👍 and share the following info (if you haven't already): your device's make, model and version of Android; the exact version of Spotify you're running. Thanks! We'll keep everyone posted here as soon as we have any updates, so Subscribe to the thread from the three dots menu in the top right corner to stay tuned.   Cheers 🤘 ... View more

Hey folks,   We appreciate your continued assistance with investigating this behavior.   Could you confirm if this occurs only with specific playlists (i.e. those created by you, your Liked Songs, etc.) or with all in general? Have you noticed if the playlist's size has anything to do with the described behavior? For example, are only larger ones affected (as in 1,000 tracks or more)?   It's worth testing if splitting an affected playlist in two separate smaller ones makes any difference. The easiest way to do this is via Ctrl + Shift on the desktop app: that way, you can select songs in batches and move them to a new playlist.   Keep us posted on this 👍. ... View more

Hi, @Mferge,   Welcome to the Spotify Community!   Have you tried physically deleting the file from your iPhone's internal storage and downloading it to the dedicated Spotify folder (located in the Files app > On My iPhone) again? This will force a resync which may help here. There's more info on how to upload it on your iPhone in this article, feel free to check it out.   💡 Tip: You don't necessarily have to create a separate playlist to repeat a single song. You can just tap the button again to activate Repeat One, which will play the same song again.     Let us know how it goes 👍. ... View more

Hey folks,   Spotify Connect allows you to use one device to remotely control listening on another, which is what's causing the playback to sync across your devices. A way to bypass this would be to first force-stop Spotify on device #1 before launching the app on device #2. As long as the Spotify process isn't running in the background on any of the devices, the sync won't occur.   In the meantime, there's this idea about disabling the Spotify Connect feature which may resonate with you - feel free to check it out and share your feedback.   Still, if you'd like to post your own instead, you can do so by heading here and giving your idea a fitting title. Depending on how unique it is, you may then get a list of similar ideas that were already suggested to see if you can find what you were looking for.   If you think your idea should be considered as a separate, you can scroll down to the bottom of the list and select "Tell us about your idea" - you can now enter an elaborate description for your idea making sure to include as many details as possible. Select "Post" to finalize the process and submit your idea. Others will be able to add their votes to show their support.   Hope this clears things up. The Community is just a post away if there's anything else you need assistance with 💚. ... View more

Hey folks,   We can confirm that there's a fade-out/fade-in effect on the desktop app when pausing/unpausing the playback, however, during our testing with Spotify downloaded from our website, we didn't observe any fade-in/out neither when starting the playback from the beginning nor when transitioning from one track to another.   Could you confirm whether you downloaded the app from our website or from the Microsoft Store? If you haven't already, try testing with and comparing both versions. In case you're using any sound enhancing settings/software such as equalizers, Spatial sound, Dolby Atmos, etc., I'd recommend turning them off temporarily to see if it has any effect on this. Lastly, it's worth reinstalling/updating your audio drivers to make sure they're up to date.   Cheers 🤘 ... View more

Hey folks,   We've discovered that due to updates made by a third-party provider, addresses that were previously available can sometimes become unavailable. While this isn't something we're able to change on our end, it can be resolved if the Plan manager first updates the address on their account page and only then shares an invite link to the rest of the members.   In case you as the Plan manager can't find your specific address anymore, you can enter the nearest address that can be located. For example, if you can't find your exact apartment number, you can just use the building number instead, or select a close landmark, public space or building.   You can also try entering the address as a Google Plus code, as previously suggested. Another thing that's important is that the country settings of everyone's Spotify accounts are set up properly as well.   More info on address verification can be found here.   Hope this clears things up. Cheers 🤘 ... View more

Hi folks,   Great news - our tech team has made some changes backstage so this should now be fixed for everyone!   If you're still having trouble you can post a new thread in the relevant Help board here.   Cheers 🤘 ... View more

Thanks for the reply, @garaug.   We updated our prices in your region in August, so the amount of RM 27.90/month corresponds to the 4-member Family plan which we introduced on November 12th, 2024. If you signed up for Premium before that, you're likely on the 6-member legacy Family plan which cannot be obtained from our website anymore, but existing subscriptions will remain active until manually cancelled. This 6-member plan is priced differently due to it no longer being available for new intake.   There's more info on the Family plan in your specific region here, feel free to check it out.   Hope this clears things up. The Community is just a post away if there's anything else you need assistance with. ... View more

Hey folks,   Could you provide the exact make & model of the affected devices, along with the version of Spotify you have installed? @TaniaRo, which OS version is your device running? If there are any pending updates, I'd recommend installing them and trying again.   Keep us posted 👍. ... View more

Thanks for the reply, @Joos33!   Have you tried copying the link from the email and pasting it directly in the app's search bar to see if that does the trick? Something else that's worth trying is giving them audiobook hours by purchasing an add-on from your account via the app instead: Open the Spotify app on your phone and go to the Home page. Swipe left (or tap your profile picture at the top-left corner) and select 'Your Premium'. Tap 'Manage', then 'Explore Plans' > 'Add-ons'. Select the add-on you wish to purchase. You can cancel it anytime - the changes will take effect on your next billing date. Hope this helps! ... View more

Thanks for the reply, @marmg.   You mentioned that rebooting the devices serves as a workaround, so the behavior appears to be connected to your particular network setup.   In the aforementioned thread by @MihailY some users reported that disabling IPv6 in their router's settings did the trick, so free to give it a try as well, if you haven't already. It's also worth testing with another network - you can ask a friend/relative to create a mobile hotspot for you to connect the devices to. In case your setup utilizes a Wi-Fi extender/repeater, try disconnecting it temporarily to see if it helps.   Cheers 🤘 ... View more

Hey folks,   We're currently investigating an issue with the equalizer feature causing volume drops for some users in this other thread - feel free to check it out and subscribe from the three dots menu on the right to stay tuned.   In the meantime, if you're using any other sound enhancing settings/software, equalizers, Dolby Atmos, Spatial sound, etc., try disabling them & restart the app to see if that helps.   Cheers! ... View more