Thanks for the reply, @Jokerboy777.   Your points are all valid and we understand where you're coming from. Rest assured privacy and security are top priorities for us and we appreciate the feedback.   I'd suggest turning on Show local devices only in the app's Settings, if you haven't already - doing so should further restrict Spotify Connect's functionality.   When it comes to the playback shutting off, this unusual behavior might be caused from an outside source such as a third-party app like NordVPN, or your specific network settings. Make sure Spotify is unrestricted / added as an exception or alternatively, try disabling the service temporarily to see if it helps. Resetting your network settings to the default would also be a viable troubleshooting step in this scenario.   In any case, downloading content for offline listening is a great alternative like you mentioned -  that should do the trick if you're still having issues/concerns.   Thanks again for sharing your thoughts with us here on the forum. The Community is just a post away if something else comes up or you need assistance with anything. ... View more

Hey everyone,   Note that the AI DJ feature hasn't been rolled out globally yet. We're always looking for opportunities to enhance the user experience for everyone though, so your feedback is greatly appreciated!   As soon as we have any news to share, rest assured we'll post an update on our For the Record blog. Below are the latest articles on the topic: Spotify Brings AI DJ to Spanish-Speaking Music Fans Around the World Spotify Expands DJ to Now Be Available in 50 Markets Around the World Spotify Debuts a New AI DJ, Right in Your Pocket The Community is here should you need assistance with anything else in the meantime. ... View more

Hey folks,   The web version of Spotify does not support Crossfade yet and in general offers access to less features compared to the standalone app.   If you have a 2018 or later model Chromebook, you can install the Android app from the Google Play Store instead. More info on how to install apps on your device can be found here.   Hope this clears things up. Cheers 🤘 ... View more

Hey, @ArcanoxGG,   Neither of the features have launched in your region yet, I'm afraid. We're always looking for opportunities to enhance the user experience for everyone though, so your feedback is greatly appreciated!   As soon as we have any news to share, rest assured we'll post an update on our For the Record blog. Below are the latest articles on the topic: Spotify Kids: Introducing Spotify Kids Spotify Kids Is Now Available in the U.S., Canada, and France Managed accounts: Spotify Pilots New Music Experience for Young Listeners on Family Plans Spotify Expands Managed Accounts for Young Listeners on Premium Family Plans The Community is just a post away should you need assistance with anything else in the meantime. ... View more

Hi, @Toxin6806,   You can click the lightsaber's hilt to change the color/design. Feel free to give it a try yourself!       May the Force be with you. Always. ... View more

Hi, @Rab66,   Thanks for reaching out!   You can try boosting the low frequencies in the Equalizer feature. You can access it in the app's Settings > Playback.   In case the overall volume becomes too quiet for your taste, check if you have 'Normalize volume' toggled on and disable it - that should bring the overall volume up.   Hope this helps! Cheers 🤘 ... View more

Hey, @Jokerboy777,   Thanks for the reply!   Below is an overview of the screenshots you posted:   The message from the first screenshot you've attached should generally come up on your very first login, so if you have cleared the app's cache or reinstalled it, that might explain why you're seeing it again.   For the second screenshot: when you're connected to a wireless external device (Bluetooth or Wi-Fi), the Spotify Connect icon will indeed be highlighted in green, signifying that you're actually listening on another device. Think of it as using the app as a sort of "remote" to control the playback.   ⚠️ Note: I can also see that the 'Auto-invite people nearby to Jam' is toggled on. The option automatically sends an invite to the Jam to users on the same Wi-Fi. If everyone nearby has Bluetooth permissions enabled, others will also receive an invitation to your Jam by having their phone close to yours. In your specific use case, I'd suggest turning this feature off from the Spotify Connect menu.   The third screenshot relates to the first one: selecting 'Don't Allow' should cause the message to not appear again, but if it's still popping up frequently, you can try allowing it, then immediately revoking access from your iPhone's 'Settings > Privacy & Security > Local Network > Spotify' to see if that does the trick.   In any case, we at Spotify are often testing and launching improvements to the app. This means you might occasionally see something your friend doesn’t, or get a new feature to try temporarily. Your feedback on this is important, as it may ultimately end up paving the way for our broader user experience. Thanks for sharing it here - we appreciate it.   In the meantime, there's a live idea about disabling the Spotify Connect feature entirely which might interest you - feel free to check it out and show your support, if you haven't already. You also mentioned experiencing issues with the app crashing, that is if I understood you correctly. Could you elaborate a bit more on that? It's worth checking if connecting to another Wi-Fi network makes a difference: you can ask a friend or a relative to create a temporary mobile hotspot for you to connect to. I'd also suggest testing with cellular data instead to see if everything works normally then.   Cheers 🤘 ... View more

Hi, @hunter37,   Welcome to the Spotify Community!   If you can't remember your exact login details, I'd recommend checking it out this article, as it goes in-depth on a few different methods you can use in order to get back in to your account.   Should you need additional assistance, you can send us a message privately via the link above provided by @Maxim - we'll check things backstage and try to locate the account.   Cheers 🤘 ... View more

Hey folks,   There's a new version of the app 9.1.2. Could you try updating Spotify to see if everything looks good now?   In case you're still having trouble, try logging out and signing back in to your account a couple of times in a row. It's also worth performing a clean reinstall of the app to get rid of any potentially corrupted cache.   Cheers 🤘 ... View more

Hey everyone,   No updates at this time, I'm afraid. Rest assured this remains on our tech team's radar and we'll keep you posted here as soon as we have any news to share.   The Community is just a post away if there's anything else you need assistance with in the meantime. ... View more

Hey, @needhelp111,   Rest assured this remains on our radar and our tech folks are currently looking into it.   In the meantime, you did mention that you're running the latest version of Spotify on all devices, but could you confirm you've also tried the other steps from this article like resetting the watch's network settings or reinstalling the app from scratch to get rid of any potentially corrupted cache? If not, feel free to check it out and give the steps a go.   Cheers 🤘 ... View more

Hi, @Dutch-Elvis,   Thanks for reaching out!   It's possible that some of the content isn't available on Spotify at the moment. As much as we'd love to have all the music in the world on Spotify, availability may vary over time and between countries. This depends on permissions from rights holders. ⚠️Note: Importing libraries from other streaming services is done via third-party apps not directly affiliated with Spotify. Our platform does not have any formal relationship with these providers and cannot guarantee the quality of their service.   Hope this clears things up. In the meantime, if you own a digital copy of the songs on your devices, you can import them as local files instead by following the steps in this article.   Cheers 🤘 ... View more

Hey, @jbeejone,   Thanks for your input.   I'm afraid this behavior isn't something we have any immediate plans to change at the moment, but we’re regularly looking for opportunities to enhance the user experience for everyone, so your feedback on this is greatly appreciated.   In the meantime, make sure you're always running the latest version of Spotify so you don't miss out on any future updates.   The Community is here if there's anything else you need assistance with. ... View more

Hey folks,   We're happy to announce that this should now be fixed for everyone - just make sure you're running the latest version of Spotify available!   If you're still having trouble, it's worth logging out and signing back in to your account to force a resync or performing a clean reinstall of the app to get rid of any potentially corrupted cache.   Should you need assistance with anything else, you can post a new thread in the relevant Help board here.   Cheers 🤘 ... View more

Hey, @MusicNoob123,   In general, when you cancel your subscription, your Premium stays until your next billing date, then your account switches to free. However, do note that if you cancel during a zero-priced free trial period, your account will switch over to our free service immediately.   In case you're trying to redeem the '5-months for the price of 1' offer, you'll need to first cancel your current subscription and when your account reverts to free, you should be able to redeem the offer through the relevant webpage.   This article goes in-depth on cancelling Premium plans, check it out if you're interested.   Cheers 🤘 ... View more

Hey folks,   You can request a refund for an eligible payment from your account page: Navigate to Order history. Click on More details next to a payment. Select Request refund. If the above doesn't work for your payment method or you're having issues with initiating the refund process yourself, it's best to send us a message - we'll check things backstage and try to assist further.   More information can be found in our Refund Policy here.   Hope this helps. Cheers 🤘 ... View more

Hi, @Blue_SE,   Thanks for reaching out!   The monthly allocated audiobook listening time is actually refreshed on your billing date and not when a new month starts. This means that you might have to wait for the payment for December to be processed first before the monthly allocated listening time is updated.   If you don't feel like waiting though and would like to continue listening directly, it's worth considering purchasing additional audiobook hours in the form of a top-up. More info on how it works here.   Hope this clears things up. Cheers 🤘 ... View more

Hey folks,   Have you tried using another network to see if that makes a difference? You can ask a friend or a relative to create a mobile hotspot for you to connect to and test. If you haven't already, try deleting any stored cookies or browser data for the Spotify webpage as well as temporarily disabling any active extensions for your browser to see if that helps.   Keep us posted on this 👍. ... View more