Hey @HamedBH, thanks for reaching out to the Community! I am sorry to hear this. It looks as though the AI playlist feature isn’t available in your region at the moment. I don’t have any information on when/if this feature will be available in your region. However, Spotify’s always looking to improve and expand its offerings to other markets so I will make sure to pass your feedback on to the right folks.    I’d recommend keeping your app up to date so you never miss out on any new features. Hope this clears things up! ... View more

Hey @chfranz, thanks for reaching out to the Community! You’re able to listen to Lossless Audio on Sonos following these steps.  Hope this helps! ... View more

Hey @B4E,   This is great news! I'm happy to hear everything back on track. If you need help in the future, you can always start a new topic and the Community will be happy to help. Have a great day! ... View more

Hey folks,   Thanks for your patience while I took a look. I appreciate you reporting this. I think you should be able to opt in and out of this feature as you please. There might be something that is not entirely correct here so I've made sure to alert the right folks. Please keep your Spotify app up to date in the meantime and let me know if you spot a change in this behavior.     I’ll be here if you need anything else! ... View more

Hey @fraguaro,   Thanks for the reply! It may be possible that Lossless isn’t supported on your device. Can you let me know the make and model of your device? Also, can you send me a screenshot of what you see when you try to access Lossless audio following the steps provided here? Make sure to hide sensitive info when posting to the Community.   Keep me posted.  ... View more

Hey @B4E, thanks for reaching out to the Community! Can you send me a screenshot of what you’re seeing? Make sure to hide sensitive info when posting to the Community. It would also be best to check if this happens if you create a new test Spotify account. This will help isolate the issue to see if it’s device, or account-related.   Let me know how this goes! ... View more

Hey @lcaste79, thanks for reaching out to the Community! I am sorry to hear that. Please make sure no VPNs are enabled when going through the verification process. The member can check and manage their country/region settings following these steps. If that doesn’t work, try following the steps provided on this support page and let me know the outcome of those steps.    Keep me posted! ... View more

Hey @bhumika25, thanks for reaching out to the Community! Since verification is handled with SheerID, I’d recommend reaching out to them here. They will take a look and do their best to help.    Have a great day! ... View more

Hey @Camimi777, thanks for reaching out to the Community! I am sorry to hear that and thanks for trying all of those steps. For this case, it’s best to get in touch with Customer Support. They'll take a look and do their best to help. Have a nice day! ... View more

Hey @lexiglass, thanks for reaching out to the Community!   Since you have been presented with the message that says you can’t join for another 12 months - you won’t be able to join another shared plan (Family, Duo) on your account because you’ve already switched plans more than once within a 12 month period, which isn’t allowed. There isn’t a way to override this and the only workaround would be to create a new account and transferring the content from your current account to the new one following these steps.   There’s more info about Premium Family here, for your reference.  Hope this helps! ... View more

Hey @fraguaro, thanks for reaching out to the Community! I hope you don’t mind me replying in English. Sorry to hear you can’t access this feature. I’d recommend a clean reinstall of the app following steps here. Also, make sure to set the download settings to Lossless > at the very bottom of the Media quality tab under Download quality.   Let me know how this goes! ... View more

Hey @eyestalk,   Thanks for your patience while I took a closer look. Since a Manage Account isn't a fully fledged one, they can't be removed from the Family plan the normal way. Doing so will delete the account and thus will lose access to the account permanently.   Instead, you’ll have to transition the Managed Account back into a regular one. Keep in mind that all users including those on a Managed Account must be of age according to the country of residence in order for this to be possible. Then, you can follow the steps provided on this support page.    If the account becomes a regular self-managed one, it will be on free and retain all the music. If you want to invite the member back again as a regular member, you can still do that.   Hope this helps! ... View more

Hey folks,   There might be a temporary error if you do see the option but can’t select it. I’d recommend trying this using a different browser or private window. If that doesn’t work, it’s best to try this with a different network connection to see if that helps at all. It’s good to make sure that no VPNs are enabled as a general practice when using Spotify.    @Spicy25, to answer your question - I don’t have any information on how that works here so I’d recommend asking them directly for more info.   Let me know how this goes! ... View more

Hey @CambaOMG,   Thanks for posting to the Community! It looks like another user has contacted Support about this and got an answer. If you’re unable to add new Family members after following the steps I provided in my first reply, then the account may be prevented from doing so due to an automatic protection which Spotify can't override. Spotify doesn't have more info as to why this happens and cannot manually override this for you. In that case, I'd recommend finding another plan that's right for you here.   Hope this helps! ... View more

Hey @junipersky83, thanks for reaching out to the Community! Only the plan’s manager can make changes to their plan since they’re in charge of billing. So in this case, I’d recommend reaching out to them for any changes regarding billing. More info on this here.    When it comes to you still seeing your Hulu's managed through Spotify, it might be best to reach out to their Support Team so they can possibly check the account you have linked and give you more info.   Hope this helps.  ... View more

Hey @fallenrain, thanks for reaching out to the Community! Can you ask them to accept the invite using a different browser or private window? Also, make sure that no VPNs are installed. It’s also good to check with a different network connection.    If that still doesn’t work, please try following these steps.    Let me know how this goes! ... View more

Hey @elmerpuddy and @Eevee13,   Thanks for the reply! Can you let me know if the issue has been fixed or if it’s fixed for a short period - just want to confirm? If the issue still occurs, can you let me know if this is happening after a specific event such as an update to the Spotify app? You can also check if this happens when you’re streaming online or if it happens with downloaded songs.   Also, please make sure that your OS is up-to-date and share with me the make and model of the device you’re experiencing this on so I can take a look.    Let me know how this goes! ... View more

Hey @eyestalk, thanks for reaching out to the Community! No, their account won’t be deleted from plan changes. However, based on what you’re sharing I would also like to double-check. Can you send me a screenshot of where you’re seeing this warning? Make sure to hide sensitive info when posting to the Community.   Keep in mind that you’re able to remove Premium Family members following these steps and they will be able to join your plan given it’s the same plan he was just on.    Let me know how this goes! ... View more

Hey @Gneluap, thanks for reaching out to the Community! I understand where you’re coming from. There isn’t another plan that includes more than 3 members per household, and there’s more information about the Premium Platinum plan here. I will make sure to pass your feedback on to the right folks.    Hope this clears things up! ... View more