Finding balance between automation and personalization in professional services

This title was summarized by AI from the post below.

How do you find the balance between automation and personalization in a professional services firm, particularly a firm like indinero that embraces the impact of technology? Client experience is about building trust, and I've learned this goes beyond personal outreach. A great client experience can include: > A seamless onboarding that uses Hubspot automation to provide process updates to clients, schedule meetings and track progress. > An intuitive and safe data exchange with automated reminders through the indinero Exchange. > Internal workflow tools that create engagement connectivity between sales, accounting, tax and client experience. > Integrated AI that streamlines processes and makes relevant data accessible and concise when decisions are being made. With 17 years in consulting, my DNA is hardwired to reach out, to personalize, to meet. I have learned to embrace the importance of leveraging automation to build efficiencies and automate routine work. My favorite part? It gives time back to our busy entrepreneurial clients and allows our team to focus on connecting, listening and advising as a true partner.

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