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MyChart Help Guide

MyChart Help Guide
A patient lays on a sofa and looks at MyChart on their phone.

Through MyChart, you can communicate with your health care team, request appointments, view test results, request prescription renewals, pay your bill and more.

Welcome to the MyChart Help Guide

MyChart, your personalized patient portal, is simple to use and keeps you connected to your health care — from wherever you are. This guide is designed to provide information for our patients who use MyChart. Learn about ways to securely message with providers, pay a bill, view lab results, self-schedule appointments with providers and more.

If you need further assistance, our technical support team is available 24 hours a day, seven days a week at 1-888-979-1414.

Learn how to sign up for MyChart to access your electronic health record.

This two-step security feature adds an extra layer of security to help keep your account safe.

Learn how to setup or disable a third-party authenticator to access MyChart.

Within MyChart, you can request non-urgent appointments with your current providers and self-schedule blood draw appointments.

Learn more about how you can use your MyChart account to view and pay your medical bills and check the status of financial assistance applications.

You can access your medical records and many test results in MyChart at any time.

You do not need to call your doctor’s office to request a prescription renewal – you can submit a request in MyChart.

Spouses, partners, caregivers, parents and legal guardians can request access to another patient's MyChart account.

MyChart allows you to connect with your care team through secure messaging.

A video visit is a secure online appointment between you and your provider using a computer, tablet or smartphone.

Care Journeys and Companions allow you to keep track of your appointments, testing and screenings all in one, convenient location.

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University of Vermont Medical Center

111 Colchester Ave
Burlington, VT 05401

802-847-0000

Golisano Children's Hospital

111 Colchester Ave
Burlington, VT 05401

802-847-0000

Central Vermont Medical Center

130 Fisher Road
Berlin, VT 05602

802-371-4100

Champlain Valley Physicians Hospital

75 Beekman Street
Plattsburgh, NY 12901

518-561-2000

Elizabethtown Community Hospital

75 Park Street
Elizabethtown, NY 12932

518-873-6377

Alice Hyde Medical Center

133 Park Street
Malone, NY 12953

518-483-3000

Porter Medical Center

115 Porter Drive
Middlebury, VT 05753

802-388-4701

Home Health & Hospice

1110 Prim Road
Colchester, VT 05446

802-658-1900

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